JENNIFER MONCAYO
Oklahoma City,OK
Summary
Compassionate and results-driven Patient Health Navigator with over 10 years of hands-on experience in care coordination, insurance navigation, and patient advocacy. Proven track record of guiding patients through complex care journeys with empathy, professionalism, and attention to detail. Bilingual in Spanish and English, adept at building trust with diverse populations. Known for streamlining patient experiences, ensuring clarity around financial responsibility, and collaborating cross-functionally with clinical teams.
Overview
16
16
years of professional experience
Work History
Patient Health Navigator
WeightWise Bariatric Program
03.2019 - Current
- Delivered exceptional remote patient service by navigating complex registration, insurance verification, and billing concerns across multiple EHR systems, ensuring a seamless and high-touch care experience.
- Resolved patient concerns with empathy and professionalism, clearly communicating treatment plans, financial liabilities, and coverage benefits to build trust and improve satisfaction.
- Collaborated with multidisciplinary care teams and healthcare providers to develop comprehensive care plans while keeping patients informed and supported throughout their treatment journey.
- Trained and supervised administrative and clinical staff on systems, payer processes, and protocols—demonstrating strong leadership and a self-starter mindset in fast-paced healthcare environments.
- Maintained expert-level knowledge of CPT/ICD-10 coding, HIPAA compliance, insurance claims, and clinical terminology, ensuring accurate documentation and regulatory adherence.
- Proactively educated patients on available health resources and services, demonstrating a patient-first approach and the ability to communicate needs clearly across teams and systems.
- Deliver exceptional remote service to patients and providers while maintaining a high standard of patient experience and satisfaction.
Patient Advocate
WeightWise Bariatric Program
03.2017 - 03.2019
- Built and maintained strong relationships with patients by providing outstanding customer service.
- Educating patients on bariatric surgery requirements for physician and payor guidelines so they have a clear understanding of their benefits.
- Obtaining and managing Medical Records for multiple practice patients seeking weight loss through bariatric surgery.
- Guide patients through required tests, procedures and appointments in accordance with physician prescribed weight loss protocol in service of bariatric surgery.
- Quickly addressing conflicts and crisis situations with internal and external parties to a swift solution whenever they arise.
- Provided knowledgeable and compassionate service in addressing patient questions and concerns.
- Educated assigned patients understand their prescribed care, insurance coverage and financial responsibilities for anticipated services.
- Collaborated cross functionally with clinical teams and administrative staff to provide end to end patient support on their weight loss journey.
- Monitors patient payment plans to ensure financial clearance for bariatric weight loss programs including various bariatric surgeries.
Patient Admissions Coordinator
WeightWise Bariatric Program
03.2015 - 03.2017
- Entered and maintained accurate data in the practice electronic health records for assigned patients.
- Functioned in various databases managing patient information and scheduling systems and accurately tracked details pertaining to patient weight loss journeys.
- Acted as liaison for various hospital staff, multiple physicians, their patients and family members.
- Payment intake for surgery, office visits and product.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Conducted transactions, confirming patient information and processing according to standard protocol.
Patient Admissions Coordinator/Call Center Representative
Oklahoma Blood Institute
05.2009 - 03.2015
- Managed high volume of patient interactions.
- Obtained patient intake information.
- Responsible for receiving and/or dispatching incoming phone calls.
- Scheduled follow up appointments for patients.
- Organized workflow to meet patient needs in a timely manner.
Education
High School Diploma -
Santa Fe High School
Oklahoma City, OKNo Degree - Associates Degree
Oklahoma State University
Oklahoma City, OKSkills
- Problem-solving & Critical Thinking
- Remote Work & Independent Productivity
- EHR & Medical Records Management
- Care Coordination & Scheduling
- Patient Advocacy & Navigation
- Insurance Verification & Authorization
- CPT/ICD-10 Knowledge
- Bilingual Communication (Spanish/English)
- Microsoft Office (Word, Excel, Outlook)
- Multi-Channel Communication
- Exceptional Customer Service & Relationship Building
- Flexibility & Adaptability
- Empathy development
Languages
Spanish - Bilingual
Timeline
Patient Health Navigator
WeightWise Bariatric Program
03.2019 - Current
Patient Advocate
WeightWise Bariatric Program
03.2017 - 03.2019
Patient Admissions Coordinator
WeightWise Bariatric Program
03.2015 - 03.2017
Patient Admissions Coordinator/Call Center Representative
Oklahoma Blood Institute
05.2009 - 03.2015
High School Diploma -
Santa Fe High School
No Degree - Associates Degree
Oklahoma State University
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