Jennifer Mondragon
Rio Rico,AZ
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Dispatcher Clerk
SR Logistics LLC
01.2022 - 02.2024
- Managed high-stress situations, prioritizing tasks to maintain optimal productivity levels in a fast-paced environment.
- Improved customer satisfaction with timely and accurate information updates during service outages or delays.
- Coordinated logistics, ensuring seamless operations between departments and transportation providers.
- Reduced response times for emergency calls by optimizing dispatcher schedules and call assignments.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Sent out drivers to assist 4 hourly callers based on locations, needs and worker availability.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Directed dispatching, routing, and tracking of 4 fleet vehicles.
- Handled escalated customer concerns with empathy and professionalism, leading to successful conflict resolution.
Elderly Caregiver
The Villas
02.2017 - 03.2019
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Coordinated closely with family members on updates regarding their loved one''s condition while respecting privacy.
Education
High School Diploma -
Pierson Vocational High School
Nogales, AZ12.2023
Skills
- Dispatch software
- Route Planning
- Scheduling Coordination
- Prioritization
- Customer Relations
- Data Entry
- Prioritizing calls
- Dispatch Coordination
- Routing orders
- Presentation Skills
- Contract Negotiation
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher Clerk
SR Logistics LLC
01.2022 - 02.2024
Elderly Caregiver
The Villas
02.2017 - 03.2019
High School Diploma -
Pierson Vocational High School