JENNIFER MONIQUE ZINN
Arvada,CO
Summary
Looking to re-enter the work force and to secure a position that will allow me to utilize my skills and provide me with the knowledge and experience to become a valuable asset to a company.
Overview
11
11
years of professional experience
Work History
Dermatology Representative
Alamo Pharmaceuticals
02.2014 - 03.2015
- Dermatology Representative for over 400 dermatology offices across the United States
- Main offices (territories) are located in California, Hawaii and Massachusetts
- Responsible for developing and managing strong relationships with dermatologists, medical staff, and other health care professionals in support of product indications
- Act as the “face of AVAR, OVACE and ELETONE” through contact with medical professionals, while translating and highlighting our product features into benefits that meet the specific customer’s needs
- Explain: characteristics, uses, dosages and contraindications for our products- which are regulations of the FDA
- Ccommunicate openly with peers, supervisors and field counterparts, as well as deliver timely and accurate administrative tasks
- Ensure compliance with all federal and state regulations as well as Alamo Pharmaceutical's Policies relative to prescription drug sampling
- Follow all sampling procedures as detailed within Alamo Pharmaceuticals Sample Compliance Policies and Procedures.
Special Projects Associate (2011-2012) / Documents Processor (2010/2011)
Urban Lending Solutions
04.2010 - 08.2012
- Demonstrate ability to work on special projects within the Default Servicing Complaint Resolution department
- Projects include: review, analyze and make final determination on loan documentation, reassigning files to negotiators and following up with the status of the file, closing files
- Additional duties include; working with team members to identify potential suggested solutions/exceptions for the closing of files, working excel grids to sort files- categorizing them and determining/ documenting actions to be taken, communication with Bank of America’s- Customer Relations Managers
- Participate in the orientation of new personnel to ensure consistency
- Assist in training and communication of guideline changes.
Loan Officer Assistant
First National Mortgage Sources
08.2007 - 04.2010
- Duties included: working directly with clients; inputting customer information using: excel, outlook and encompass
- Answered/ directed a high volume of phone calls
- Also: scanned, faxed, and filed customer’s records; as well as documented financials for the business
- Greeted customer’s in the office, and ran errands for loan officers.
English Teacher/ Tutor
Hanyan Oregon- English Language Institute
05.2004 - 06.2005
- Responsibilities included: teaching required curriculum
- Speaking clearly and enunciating for the benefit of the student, while maintaining a natural and conversational tone
- Editing, commenting on, and providing constructive criticism regarding student’s written work
- Create a trusting atmosphere for my students.
Education
High School Diploma -
Arvada High School
Arvada, CO05.2003
Skills
- Process Improvement
- Data entry proficiency
- Audit reporting
- Business Development
- Good Telephone Etiquette
- Customer Service
- Customer Relations
- Organizational Skills
- Excellent Communication
Proficient In
- MS Word
- Excel
- PowerPoint
- MS Outlook
- Adobe Photoshop
Timeline
Dermatology Representative
Alamo Pharmaceuticals
02.2014 - 03.2015
Special Projects Associate (2011-2012) / Documents Processor (2010/2011)
Urban Lending Solutions
04.2010 - 08.2012
Loan Officer Assistant
First National Mortgage Sources
08.2007 - 04.2010
English Teacher/ Tutor
Hanyan Oregon- English Language Institute
05.2004 - 06.2005
High School Diploma -
Arvada High School