JENNIFER MONROE
Zanesville,OH
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
21
21
years of professional experience
Work History
Retail Sales Assistant
Genesis Pharmacies
11.2016 - 06.2023
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Identified issues, analyzed information and provided solutions to problems.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
- Located merchandise across various stores to address customer needs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Contributed to positive work atmosphere by consistently demonstrating professional attitude towards colleagues and customers alike.
Data Integrity Lead/ Key Holder
Kmart
09.2002 - 04.2016
- Streamlined data management systems for improved efficiency and reduced errors.
- Identified and resolved complex data discrepancies, ensuring accurate reporting and decision making.
- Managed information through regular data integrity audits.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Applied effective time management techniques to meet tight deadlines.
- Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Worked well in team setting, providing support and guidance.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within store.
- Streamlined checkout process by efficiently operating cash registers and POS systems.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Maysville High School
Zanesville, OH05.1991
Skills
- Team Cooperation
- Policy and Procedure Adherence
- Engaging with Diverse Customers
- Phone Etiquette
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Organization
- Cash Drawer Management
Timeline
Retail Sales Assistant
Genesis Pharmacies
11.2016 - 06.2023
Data Integrity Lead/ Key Holder
Kmart
09.2002 - 04.2016
High School Diploma -
Maysville High School