JENNIFER MONROE
Avoca
Summary
Hardworking Customer Service Representative with 9+ years of experience. Trained in project and time management with extensive account management knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Focused on surpassing expectations and driving team success
Overview
6
6
years of post-secondary education
16
16
years of professional experience
Work History
Customer Service Subject Matter Expert
Storflex
Painted Post
06.2021 - Current
- Addressed customer challenges and escalations promptly to enhance service delivery.
- Trained and mentored onboarding customer service agents to enhance their integration and performance.
- Maintained processes and procedures for customer service department to ensure consistent service delivery.
- Collaboration between departments to ensure seamless customer experience.
- Oversaw transactions for key accounts and projects while managing incoming smaller scale customers.
Customer Service Support Representative
F.M. Howell & Company
Elmira
10.2019 - 06.2021
- Enhanced customer satisfaction using proactive strategies to address needs and resolve concerns.
- Collected customer feedback and implemented process changes to improve customer satisfaction.
- Coordinated with vendors on back order availability, future inventory, and special orders.
Data Entry Specialist
F.M. Howell & Company
Elmira
09.2017 - 10.2019
- Entered and maintained data into internal database systems efficiently.
- Executed data entry tasks with precision to ensure data integrity.
- Reviewed and verified accuracy of incoming data submissions.
- Maintained high quality standards to minimize errors and meet team performance goals.
- Assisted in developing standard operating procedures for data entry processes.
Housekeeper
Hampton Inn
Painted Post
09.2010 - 10.2017
- Cleaned guest rooms, ensuring all surfaces and amenities met quality standards.
- Ensured cleanliness and standards met customer satisfaction requirements.
- Exceeded expectations in tasks to meet organization and neat working spaces.
- Oversaw laundry operations for hotel linens, organizing and washing linens for hotel operations.
- Stocked cleaning supplies, maintaining inventory levels for efficient workflow.
Education
Associate of Science - Business Administration
Corning Community College
Corning, NY 01.2015 - 05.2017
Regents Diploma -
Canisteo-Greenwood High School
Canisteo, NY 09.2006 - 06.2010
Skills
- Customer Account Management
- Complaint Resolution
- Order Management and Fulfillment
- Customer service
- Customer training
- Data Analysis
- Staff Education & Training
- Staff Education & Training
- Staff Education & Training
Skills Expertise
- Customer Account Management
- Complaint Resolution
- Order Management & Fulfillment
- Creative Problem Solving
- Staff Education & Training
Timeline
Customer Service Subject Matter Expert
Storflex
06.2021 - Current
Customer Service Support Representative
F.M. Howell & Company
10.2019 - 06.2021
Data Entry Specialist
F.M. Howell & Company
09.2017 - 10.2019
Associate of Science - Business Administration
Corning Community College
01.2015 - 05.2017
Housekeeper
Hampton Inn
09.2010 - 10.2017
Regents Diploma -
Canisteo-Greenwood High School
09.2006 - 06.2010