JENNIFER MONROE
Fayetteville,NC
Summary
Healthcare Management Professional experienced in medical administration and mental health services. Enhanced patient care processes and implemented operational improvements through effective team leadership and staff development. Committed to fostering patient-centered care and driving organizational success in dynamic healthcare environments.
Professional in patient care with solid experience and strong focus on team collaboration and achieving results. Skilled in providing compassionate support, monitoring vital signs, and assisting with daily living activities. Known for reliability, adaptability, and effectively responding to changing needs in fast-paced healthcare environments.
Experienced with delivering comprehensive patient care and support. Utilizes excellent interpersonal skills to enhance patient comfort and satisfaction. Knowledge of assisting healthcare providers with medical procedures and patient monitoring.
Healthcare professional with proven track record in patient care and support. Consistently contributes to team success and patient satisfaction by maintaining high standards and adapting to dynamic situations. Known for excellent bedside manner and ability to manage multiple tasks efficiently.
Overview
1
1
Certification
15
15
years of professional experience
Work History
PCA/CNA
Nola's Home Care
Fayetteville, NC
01.2025 - Current
- Monitored vital signs and reported changes to nursing staff for prompt intervention.
- Collaborated with healthcare team to develop and implement individualized care plans.
- Educated patients and families on proper health management techniques and resources.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Provided compassionate support to patients, ensuring comfort and emotional well-being.
- Assisted patients with daily living activities, enhancing comfort and well-being.
- Monitored patient vital signs, ensuring timely reporting of changes to healthcare team.
- Collaborated with nurses to implement care plans tailored to individual patient needs.
- I facilitate 3 different clients at the present
Billing & Front Desk Manager
CID Healthcare
Fayetteville, NC
01.2024 - 10.2024
- Spearheaded patient admissions and front desk operations, ensuring 100% data accuracy and compliance with regulatory standards, resulting in zero audit failures.
- Supervised front desk personnel, streamlined scheduling processes to reduce patient wait times and enhance patient satisfaction.
- Developed and implemented operational improvements that increased efficiency and contributed to better service quality.
- Managed daily front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Streamlined communication between departments to improve patient flow and service delivery.
Lead Personal Care Coordinator
A Lot of Love Healthcare
Fayetteville, NC
03.2023 - 01.2024
- Managed care plans for over 50 patients, ensuring compliance with state regulations and delivering high-quality patient care, resulting in a 95% positive patient feedback score.
- Led training for team of 10 personal care aides, improving service delivery and reducing employee turnover by 10%.
- Developed specialized training programs to enhance staff competency in key areas of patient support, resulting in 25% improvement in patient care outcomes.
- Developed and maintained strong relationships with patients and families for improved communication.
Supervisor, Personal Care Services
Abounding Grace Healthcare
Fayetteville, NC
02.2022 - 03.2023
- Directed in-home care services for 40+ clients, coordinating scheduling and staff supervision to ensure patient safety and maintain 0% incident rate.
- Supervised 15 caregivers, conducting performance evaluations and overseeing operations to enhance caregiver retention by 10%.
- Supervised daily operations to ensure compliance with healthcare regulations and standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced patient wait times.
Operations Manager / Habilitation Supervisor
Sophia B. Pierce & Associates
Fayetteville, NC
06.2011 - 02.2022
- Managed a team of 20+ habilitation technicians, delivering exceptional care for psychiatric patients, achieving a 98% patient satisfaction rate.
- Developed and implemented comprehensive training programs focused on crisis intervention and de-escalation strategies, reducing crisis incidents by 30%.
- Conducted staff performance reviews, improved scheduling efficiency by 15%, and streamlined workflow processes, resulting in significant cost savings.
- Scheduled and conducted monthly staff meetings, arranged travel for executive staff, and prepared reports for stakeholders to enhance communication and collaboration.
- Streamlined operational workflows to enhance efficiency and reduce costs.
- Implemented strategic initiatives to improve service delivery and client satisfaction.
- Oversaw inventory management systems, ensuring accurate stock levels and timely replenishment.
Education
Certified Nursing Assistan - Certifiied Nursing Assistant
Fayetteville Technical Community College
Fayetteville, NC06-2025
Medical Billing and Coding Certification - Medical Billing
Fayetteville Technical College
Fayetteville07-2017
Certified Nursing Assistant - Certified Nursing Assistant
Craven Community College
Fayetteville10-1995
High School Diploma -
Pine Forest High School
Fayetteville, NC06-1988
Skills
- Patient Care Compliance
- EPIC Electronic Health Record (EHR) System
- Vital signs monitoring
- Vital signs documentation
- Patient Health Monitoring
- Patient Support Techniques
- Insurance verification & authorizations
- Patient Financial Assistance
- Process improvement
- Staff Supervision & Leadership
- Staff Training & Development
- Microsoft Office proficiency
- Emotional support
- Medical terminology
- Written and verbal communication
Certification
Medical Billing and Coding Certification – Fayetteville Technical College, Certified Nursing Assistant – Craven Community College (October 1995), CPR/AED/First Aid, Alzheimer’s Association Training, NCI Certification (In Progress)
Timeline
PCA/CNA
Nola's Home Care
01.2025 - Current
Billing & Front Desk Manager
CID Healthcare
01.2024 - 10.2024
Lead Personal Care Coordinator
A Lot of Love Healthcare
03.2023 - 01.2024
Supervisor, Personal Care Services
Abounding Grace Healthcare
02.2022 - 03.2023
Operations Manager / Habilitation Supervisor
Sophia B. Pierce & Associates
06.2011 - 02.2022
Certified Nursing Assistan - Certifiied Nursing Assistant
Fayetteville Technical Community College
Medical Billing and Coding Certification - Medical Billing
Fayetteville Technical College
Certified Nursing Assistant - Certified Nursing Assistant
Craven Community College
High School Diploma -
Pine Forest High School