Jennifer Montano
Long Beach,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to learn from experienced professionals and to take on added responsibilities. Ready for a new position with growing organization dedicated to quality patient service.
Overview
13
13
years of professional experience
Work History
Optician Technician
Advanced Eyecare Center Optometry
06.2021 - Current
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Managed administrative duties with phone reception, appointment scheduling, and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Provided exceptional customer service by promptly addressing questions or concerns regarding eye wear purchases or insurance claims.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
Optometry Technician
Beach Eyecare Optometry
06.2020 - 06.2021
- Assisted shoppers with selecting eyeglasses and contact lenses, recommending appropriate frames and lens types.
- Improved patient satisfaction by providing thorough pre-testing and efficient optical services.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Trained first-time contact wearers on insertion and removal of lenses.
- Educated patients on proper contact lens care, reducing instances of complications or infections.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Assisted with insurance questions, eligibility, and prior authorizations of exams and glasses.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Armed Security Officer
GTO
09.2019 - 06.2020
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Enforced company policies and procedures consistently across various sites while maintaining professionalism at all times.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
Optometric Technician
Family Vision Care Center
10.2018 - 09.2019
- Assisted with insurance questions, eligibility, and prior authorizations of exams and glasses.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over phone.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Streamlined administrative processes by accurately maintaining patient records and insurance information.
- Increased overall efficiency within practice by assisting in inventory management and ordering supplies as needed.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Ensured timely delivery of eye wear products by coordinating with optical laboratories and tracking orders closely.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
Restaurant Manager
SUBWAY®Restaurants
08.2011 - 08.2018
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Carefully interviewed, selected, trained, and supervised staff.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Health Care Management
California State University - Dominguez Hills
Carson, CA12.2024
Associate of Science - Business Accounting
Long Beach City College
Long Beach, CA06.2018
Skills
- Attention to Detail
- Problem Solving
- Time Management
- Active Listening
- Empathy
- Communication
- Customer Service
- Interpersonal
Languages
Spanish
Native or Bilingual
Timeline
Optician Technician
Advanced Eyecare Center Optometry
06.2021 - Current
Optometry Technician
Beach Eyecare Optometry
06.2020 - 06.2021
Armed Security Officer
GTO
09.2019 - 06.2020
Optometric Technician
Family Vision Care Center
10.2018 - 09.2019
Restaurant Manager
SUBWAY®Restaurants
08.2011 - 08.2018
Bachelor of Science - Health Care Management
California State University - Dominguez Hills
Associate of Science - Business Accounting
Long Beach City College
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