Jennifer Montejo

• Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
• Placed orders for housekeeping supplies and guest toiletries.
• Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
• Streamlined housekeeping processes for increased efficiency and reduced labor costs.
• Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Communicated repair needs to maintenance staff.
• Worked with front desk to respond promptly to all guest requests.
• Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
• Managed laundry sorting, washing, drying, and ironing.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Generated repeat business through exceptional customer service.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
• Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

I was trained in all positions in order to provide breaks and days off.