Jennifer Montes
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Patient Coordinator
Wisdom Teeth Guys
Las Vegas - Remote, NV
02.2024 - Current
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Coordinated patient appointments and maintained appointment schedule.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
Office Coordinator
Empire Technological Group
Las Vegas
10.2022 - Current
- Provided administrative support to executives and assisted with accounting tasks
- Maintained accurate financial records by entering all incoming checks into Quickbooks software
- Handled and processed routine bank transactions including deposits
- Conveyed significant updates through emails to all staff members
- Coordinated executive travel logistics including flight and hotel reservations
- Managed purchasing of office supplies
- Managed timely and efficient recording of all expenses in the SAP Concur software.
Staffing Coordinator
Staffing Authority
Las Vegas
07.2022 - 08.2022
- Conducted phone screenings, scheduled interviews, and facilitated candidate interviews and client correspondence
- Successfully finished I9 verify training
- Conducted employee onboarding sessions and assignment reviews
- Coordinated the contact and release of employees from their assignments.
- Analyzed employee voicemails, emails, and correspondence for review purposes.
Bilingual Sr. Risk Coordinator
Capital One
Las Vegas
06.2020 - 06.2022
- Managing payment collection processes to maintain accurate financial records and resolve outstanding balances
- Successfully handled inbound collections as an acnt specialist, consistently updating information and processing payment.
- Occasionally supported outbound queue when necessary
- Verify all callers and give only correct information accordingly.
- Interpreted complex laws and regulations regarding risk management practices.
- Contributed to resolving technical issues
Office Services Coordinator
Hakkasan Group
Las Vegas
01.2017 - 03.2020
- Oversaw logistical processes for company
- Organized and delivered incoming mail efficiently
- Ensured proper handling of outgoing mail
- Maintained efficient process of receiving and delivering packages to their intended recipients
- Supported team by handling reception responsibilities on demand
- Managed the organization and cleanliness of the corporate office
- Maintain well-stocked and debris-free breakrooms and copyrooms
- Facilitated the process of order submission, taking all coworker orders and sending them to the Corporate office every two weeks
- Offered support in language translation when necessary.
Receptionist / Office Assistant
Arin & Associates
Las Vegas
06.2016 - 10.2016
- Efficiently managed phone call responses, file organization, and document faxing responsibilities.
- Maintained up-to-date client records within software application.
- Maintained accuracy and efficiency in record management
- Contributed to the efficient categorization of pleadings into proper files.
Admin/Sales
High Voltage
Las Vegas
05.2014 - 03.2016
- Generated sales of detox products to a diverse customer base
- Managed paperwork filing, handled cold calling duties, facilitated product packaging as needed and contributed to logistical operations such as shipping and receiving.
- Coordinated attendance at trade shows and handled paperwork.
- Provided support and assistance to the Director.
- Performed receptionist duties by handling incoming calls, relaying messages, and maintaining records on QuickBooks. Administered payments collection process while meticulously analyzing overdue accounts.
- Addressed and resolved customer complaints promptly to ensure customer satisfaction
- Provided excellent customer support.
Bridal Stylist
Alfred Angelo Bridal
Henderson
01.2014 - 05.2014
- Ensured customer satisfaction through attentive service and follow-up calls.
- Conducted fittings with brides and adjusted garments accordingly.
- Educated customers on product features, benefits, warranties.
- Processed payments using cash registers and POS systems.
- Advised clients on proper care of their gowns prior to the event.
- Provided styling advice to brides and offered suggestions for accessories such as veils, tiaras, and jewelry.
- Took measurements and checked in shipments, while also tracking dresses and accessories. Assisted with inventory management and facilitated appointment scheduling.
- Efficiently communicated with clients to ensure timely payment processing.
- Prepared invoices summarizing purchases made by customers.
- Assisted brides in selecting the perfect wedding gown for their special day.
Sales
Holy Sheets
Las Vegas
11.2011 - 12.2013
- Drove sales by promoting and selling mattresses along with complementary bedding items
- Delivered thorough guidance in helping individuals improve their quality of sleep
- Managed the fulfillment process for online orders
- Regularly contacted clients to retrieve outstanding payments.
Sales
Vittorio
Las Vegas
04.2011 - 11.2011
- Demonstrated exceptional sales skills while maintaining store organization.
- Recorded precise inventory while efficiently organizing workplace orders.
- Reconciled daily sales receipts with total sales at end of shift.
- Compiled daily sales reports outlining total revenue collected from sales transactions.
Education
High School diploma -
Del Sol High School
Las Vegas, NV06.2011
Skills
- Bilingual speaker
- Communication skills
- Customer service skills
- Motivated self-starter
- Critical Thinking Skills
- Office Administration
- Appointment Scheduling
- Attention to Detail
Timeline
Patient Coordinator
Wisdom Teeth Guys
02.2024 - Current
Office Coordinator
Empire Technological Group
10.2022 - Current
Staffing Coordinator
Staffing Authority
07.2022 - 08.2022
Bilingual Sr. Risk Coordinator
Capital One
06.2020 - 06.2022
Office Services Coordinator
Hakkasan Group
01.2017 - 03.2020
Receptionist / Office Assistant
Arin & Associates
06.2016 - 10.2016
Admin/Sales
High Voltage
05.2014 - 03.2016
Bridal Stylist
Alfred Angelo Bridal
01.2014 - 05.2014
Sales
Holy Sheets
11.2011 - 12.2013
Sales
Vittorio
04.2011 - 11.2011
High School diploma -
Del Sol High School
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