Jennifer Montoya
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Exela Technologies
02.2023 - Current
- Assist associates in troubleshooting technical issues with company products
- Ensure adherence to company policies & guidelines, safety and security procedures
- Assist associates with print, filing, and mailing services to ensure timely and accurate delivery of documents.
- Provide exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.
- Prepare and maintain a variety of records, logs and files, including information of a confidential nature; maintain confidentiality of information and records.
- Operate company software to enter, update, and access a variety of records and information; operate telephone and other office equipment
Stylist
Free People
08.2022 - Current
- Provide personalized styling recommendations to customers based on their individual preferences and needs, ensuring a personalized and exceptional shopping experience
- Act as a brand representative reflective of the company values and aesthetic to provide customers with a genuine and engaging shopping experience.
- Maintain a clean and organized sales floor to create an inviting shopping environment for customers
- Adheres to store's inventory accuracy, reduction of product loss, & upholds all company policy and procedures to support the profitability of the store
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
Customer Service Associate
Target
10.2021 - 06.2022
- Provide exceptional customer service by actively engaging with customers, listening to their needs, and offering appropriate product recommendations and solutions.
- Maintain accurate knowledge of all products and promotions to provide customers with accurate information and recommendations.
- Assist in training new customer service associates to ensure they are knowledgeable and confident in providing excellent customer service
- Adheres to store's safety standards, inventory accuracy, reduction of product loss, & upholds all company policy and procedures to support the profitability of the store
Education
Bachelor of Science - Business Administration
California State University - Sacramento
Sacramento, CA05.2021
Associate of Science - Business Administration
Merced College
Merced, CA05.2019
Skills
- Customer Service Oriented
- Conflict Resolution
- Problem-Solving Ability
- Adaptability
- Time Management
- Team Collaborator
- Attentive to Detail
- Communicative
- Bilingual
- Microsoft Office
- Data Analysis
Certification
Google Analytics for beginners
Advanced Google Analytics
Timeline
Customer Service Representative
Exela Technologies
02.2023 - Current
Stylist
Free People
08.2022 - Current
Customer Service Associate
Target
10.2021 - 06.2022
Bachelor of Science - Business Administration
California State University - Sacramento
Associate of Science - Business Administration
Merced College
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