Jennifer Monyahan
North Adams,MA
Summary
Driven finance and banking professional effective at maximizing customer service opportunities while exceeding individual performance goals. Community reputation for industry knowledge and high levels of integrity in loan processing.
Overview
12
12
years of professional experience
Work History
Commercial Loan Processor
Pittsfield Cooperative Bank
Pittsfield , MA
09.2021 - Current
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Teller Supervisor
Pittsfield Cooperative Bank
Pittsfield, MA
07.2018 - 09.2021
- Examined tellers' reports of daily transactions for accuracy.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Promoted bank's products and services by consistently cross-selling to customers.
- Researched and resolved customer issues on personal savings, checking and line of credit accounts.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Counted, verified and handled bank deposits and armored car transactions.
Teller
Pittsfield Cooperative Bank
Pittsfield, MA
08.2016 - 07.2018
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Maintained friendly and professional customer interactions.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Stocked supplies for customers and personal teller station.
Waitress
Freight Yard Pub
North Adams, MA
09.2013 - 08.2016
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Retail Sales Associate
Hollister
Lanesborough, MA
05.2013 - 08.2016
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
Associate Of Applied Arts - Elementary Education
Berkshire Community College
Pittsfield, MA06.2016
High School Diploma - College Prep
Drury High School
North Adams, MA05.2013
Skills
- Customer Communication
- Customer Service
- Decision Making
- Problem Solving
- Information Verification
- Verbal and Written Communication
- Customer Account Review
- Deposit and Payment Collection
- Data Entry
Timeline
Commercial Loan Processor
Pittsfield Cooperative Bank
09.2021 - Current
Teller Supervisor
Pittsfield Cooperative Bank
07.2018 - 09.2021
Teller
Pittsfield Cooperative Bank
08.2016 - 07.2018
Waitress
Freight Yard Pub
09.2013 - 08.2016
Retail Sales Associate
Hollister
05.2013 - 08.2016
Associate Of Applied Arts - Elementary Education
Berkshire Community College
High School Diploma - College Prep
Drury High School
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