Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Moody

Lincolnton,GA

Summary

Accomplished Vice President of Operations with proven expertise in operational integration, partnership development and revenue generation. Effectively oversee KPIs and internal control structures to stay on top of operational trends and implement proactive corrective actions. Goal-driven, adaptable and resourceful in addressing changing conditions. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

15
15
years of professional experience

Work History

Vice President of Operations

Southern Family Dental Partners
, GA
10.2018 - 04.2024
  • Maintained the daily operations, monitored revenue goals, KPIs and annual budgets.
  • Plan and manage dental office operations to ensure excellent patient customer services.
  • Provided training and mentoring support for new employees in the operations department.
  • Analyzed data from various sources to identify trends in customer demand or operational efficiency issues.
  • Lead initiatives aimed at improving customer service levels through process optimization.
  • Reviewed financial statements for accuracy and completeness prior to submitting them for approval by executive leadership team members.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocol.
  • Cultivated and maintained positive working relationships with employees, executives and other stakeholders.
  • Coordinated staff across multiple locations with stellar record of meeting or exceeding demanding targets.
  • Traveled to trade shows and client meetings to promote company brand.
  • Developed and managed brand identity in new market launches.
  • Determined performance goals and offered tactics for achieving milestones.
  • Assisted sales team with development of aggressive sales strategies to achieve sustained market growth.
  • Integrated marketing and sales strategies with business development and operational leadership plans.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Identify areas of improvements and concerns and implement appropriate corrective actions.
  • Perform inventory control and management to support cost reduction initiatives and maintain monthly budgets for all locations.
  • Coordinated with vendors to obtain goods and services at competitive prices.

VP of Operations

Kirkpatrick Dental Partners
Knoxville, TN
04.2014 - 11.2018
  • Developed policies and procedures to ensure consistent implementation of operational objectives.
  • Performed financial analysis of proposed projects or investments prior to approval by senior leadership.
  • Created budgets for operational departments and monitored spending throughout the year.
  • Tracked key performance indicators related to customer satisfaction, sales volume, cost savings.
  • Provided direction on process improvement initiatives to increase productivity and profitability.
  • Identified training needs within departments and developed programs accordingly.
  • Managed teams of 10+ employees across multiple departments, overseeing their daily operations and workflow.
  • Processed payroll, recruiting, oversaw all contracts and negotiations with Dentist and staff.
  • Leader in acquistions and onboarding 7 new locations, implementing integrations into our model.

Manager

Friendly Dental LLC
Charlotte, NC
01.2009 - 03.2014
  • Oversaw daily activities and provide direction and guidance to staffs as needed.
  • Implement budgets and daily collections, monthly goals. I had the highest producing practices under my supervision in entire region for 3 years in a row.
  • Coordinated monthly and Quarterly managers meetings, training and HR guidance and implemented new methods for growth.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

Education

BBA - Business Management And Operations

University of Buffalo
New York
06-2001

Skills

  • Leadership Style: Applying, driving, Structuring, Evaluating, Objective and Equality
  • Operations Oversight
  • Budget Control
  • Business Development
  • Operations Management
  • Performance Analysis
  • Passion, Accountability, Integrity, Endurance, Motivation, Team Leader, Collaborative

Timeline

Vice President of Operations

Southern Family Dental Partners
10.2018 - 04.2024

VP of Operations

Kirkpatrick Dental Partners
04.2014 - 11.2018

Manager

Friendly Dental LLC
01.2009 - 03.2014

BBA - Business Management And Operations

University of Buffalo

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Jennifer Moody