Jennifer Moody

Duties include, but are not limited to:

• Managing daily operations to ensure efficient workflow and guest satisfaction.
• Overseeing staff scheduling and training to enhance team performance and service quality.
• Implementing operational guidelines to streamline processes and improve efficiency.
• Coordinating vendor relationships to maintain supply chain effectiveness and service delivery.
• Developing strategic plans for operational improvements and cost management initiatives.
• Analyzing customer feedback to identify areas for service enhancement and staff training.
• Facilitating meetings with department heads to align on operational goals and objectives.

• Led a high-performing sales team of 3 members, achieving annual revenue targets of $5 million;
• Developed and executed strategic sales plans to penetrate new markets, resulting in a 75% increase in market share;
• Implemented a customer relationship management (CRM) system to track leads, opportunities, and sales activities, improving overall efficiency by 100%;
• Collaborated with marketing department to create targeted promotional campaigns that increased brand visibility and generated 50 % growth in sales;
• Established strong relationships with key clients and industry partners, resulting in repeat business and referrals;
• Analyzed market trends and competitor activities to identify new business opportunities and adjust sales strategies accordingly;
• Mentored and coached sales team members on effective selling techniques;
• Negotiated contracts with major accounts, securing long-term partnerships that contributed to sustained revenue growth;
• Conducted regular performance evaluations for the sales team, providing constructive feedback for professional development purposes;
• Managed the entire sales process from lead generation to closing deals, consistently meeting or exceeding quarterly and annual targets;
• Developed pricing strategies based on market research and competitive analysis to maximize profitability while maintaining customer satisfaction levels;
• Identified areas of improvement within the sales process through data analysis and implemented proven solutions.

• Was Responsible for all aspects of Sales for three Hilton brand hotels;
• This includes but not limited to; corporate sleeping room sales, catering and events, marketing, etc.;
• Far exceeded my sales goals and overachieved in every event produced;
• I have sold and secured multiple events for the upcoming new year, equaling hundreds of thousands of dollars;
• Very versed in all aspects of sales; to include many different hotel programs for tracking, POS systems as well in replying to RFP's, DOD contracts, etc.

• Was responsible for all aspects of marketing and selling venue space for parties up to 300.
• This includes the organization of food and beverage, hotel room sales, and networking within the community.
• Must have adhered to and surpass a very large sales budget, which I accomplished.

• Responsibilities included but were not limited to marketing and selling all private venue spaces for large events of up to 300 people for weddings, anniversary parties, birthday events, etc.
• Additionally, I oversaw all member related functions; all to include planning, executing, and overseeing.
• Responsibilities also include weekly reporting, forecasting, and overseeing BEO meetings with my Team.
• I was also responsible for networking with many different organizations in the community.

• This was a part time independent contract position and responsibilities included but were not limited to: scheduling multiple real estate tours, community network, contract negotiation, website design, preparation of Board reports, extensive use in Outlook, Outlook Calendar, Meeting functions, Word, Excel;
• Reconciliation of expense reports; travel coordination and arrangements; budget forecast and review for The Cliffs at Glassy.

• Responsibilities included but not limited to: representing and presenting all Cliffs Communities for National and Corporate level membership sales opportunities; ranging from $25,000 - $75,000 onetime membership fees in addition to monthly dues, serving as Glassy Community liaison for current members for all membership concerns;
• Extensive use in Outlook, Outlook Calendar, Meeting functions, Word, Excel; reconciliation of expense reports; travel coordination and arrangements; ongoing self-generated leads as well as continuous community networking.

• Duties involved overseeing all aspects of sales for the Country Club; to include: memberships, private events, & golf outings; as well as all internal & external marketing for the Club.
• When starting my position in March of this year; there were a total of 696 member families; the current total is 780.
• Banquet & private event sales were also increased substantially.
• This position required a very strong sales & customer service background.

• Was responsible for all aspects of the Private Event Sales within the Club, adhering to an Annual Sales Plan of $500,000 along with supervising the Operational staff that carried out the events.
• Was able to take Club from last to #1 position in comparison to over 150 Clubs within the company.
• Remained #1 Private Event Director for over 6 months.

• Developed an effective marketing program for continuous growth.
• Planning and executing all annual events for Dealership to include approximately 15 large events per year with at least 500 guests in attendance at each;
• Coordinating all marketing campaigns to include ad development and placement in different sources throughout the local area as well as neighboring regions;
• Web development and updates to always mirror ongoing activities;
• Arranging travel for President as well as scheduling travel for VIPs coming in to the Dealership.

• Responsibilities included: hiring and assigning temporary and full-time employees, taking and filling customer orders, and administering office procedures that included all employment and service-related functions.
• I managed over 100 employees on various assignments throughout Oahu.
• I qualified applicants, evaluated, interviewed, assigned and made termination decisions within legal EEOC, ADA and OSHA regulations.
• I was the primary point of contact for all major customers to include private as well as the government sector, entry level and executive positions.
• I was responsible for marketing to new customers and retaining current customers through very strategic approaches.
• My role as Sr. Staffing Specialist included developing recruiting strategies and procedures to streamline the personnel function as well as the development of employee related retention ideas.

• Responsibilities included: extensive employment recruiting to include the placement of all recruitment ads via Internet, newspapers, professional journals, job fairs and referral sources;
• Processing of all new hire paperwork;
• Maintaining personnel files for 900+ employees;
• Updating the employment opportunities listing and employee requisition for vacancy book;
• Extensive organization for all banquets and holiday parties;
• Administration of all employee benefits to include the tracking of FMLA, as well as processing COBRA and HIPPA correspondence;
• Initiation of documentation for employee performance appraisals;
• Working closely with payroll to ensure accuracy of paychecks;
• Policy and procedure updates for all departments;
• Coordination of exit paperwork when employees terminated and compilation of information on causes of termination, and preparation of monthly turnover reports.