Summary

Overview

Work History

Education

Skills

Timeline

Jennifer Moon

Melbourne,United States

Summary

Experienced in Senior Care Coordination, Patient Advocacy, Healthcare Recruiting/Consulting, Health Management, Home Health/Hospice Care Coordination, Operations, Health Insurance Sales, Human Resources, and Senior Transition Services. Skilled professional liaison with a talent for fostering communication and relationships. Proven track record in patient care advocacy, addressing concerns, and coordinating with healthcare providers using effective communication strategies and empathetic interactions to improve patient outcomes. Deep understanding of healthcare processes and patient support systems, adept at navigating complex healthcare environments.

Overview

years of professional experience

Work History

Healthcare Account Manager/Care Coordinator

VitalCaring Group

08.2023 - Current

Generate and Build Professional Relationships with Healthcare Professionals in Hospitals, Skilled Nursing Communities,, Memory Care, Assisted Living Communities, Independent Living Communities, Specialty Surgeons
Patient Advocacy and Care Coordination
Facilitate and Coordinate Patient Care
Community Outreach and Events
Build Strong Relationships with CM's, SW's, Schedulers
Achieve Sales Goals

Healthcare Liaison/Home Health & Hospice

Interim HealthCare Inc.

04.2022 - 08.2023

Generate and Build Professional Relationships with Healthcare Professionals in Hospitals, Skilled Nursing Communities, Longterm Care Communities, Assisted Living Communities, Independent Living Communities, Specialty Physicians
Patient Advocacy and Care Coordination
Facilitate and Coordinate Patient Care
Community Outreach and Events
Build and Maintain Strong Relationships with CM's, SW's, Schedulers
Served as the primary point of contact, fostering strong relationships between internal teams and external partners.

Care Coordinator

Pinnacle Home Care

01.2021 - 03.2022

Generate and Build Professional Relationships with Healthcare Professionals in Hospitals, Skilled Nursing Communities, Longterm Care Communities, Assisted Living Communities, Independent Living Communities, Specialty Physicians
Patient Advocacy and Care Coordination
Facilitate and Coordinate Patient Care
Patient Care Coordination, Coordination and Family Outreach
Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.

Director of Operations

Griswold Home Care

06.2018 - 05.2021

Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Liaison between community and home health agency
Responsible for gaining new homecare clients
Responsible for home visits and medical intakes
Responsible for payroll as well as health/life insurance for caregivers
Delegated assignments based on site plans, project needs and knowledge of individual team members.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Scheduled employees for daily shifts, taking into account customer traffic and employee strengths

Licensed Insurance Agent

US Health Advisors

03.2016 - 04.2018

Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
Responsible for Individual and Group Health Insurance Sales
Responsible for Individual and Group Life Insurance Sales
Actively licensed in 9 states
Adhered to health and prescription insurance products, delivery systems and claims systems.
Explained features, disadvantages and advantages of policies to promote insurance sales.
Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Responded to customer calls to swiftly resolve issues and answer questions.

Director of Dental Sales Operations

Healthcare Compliance Services, Inc.

05.2009 - 03.2016

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
Increased monthly gross sales from and exceeded goals for sales, revenue and profit margins.
Created lists of potential customers based on regional markets and assigned sales tasks to team of employees.
Responsible for payroll and customer/corporate invoicing
OSHA Compliance training for employees as well as dental staff that used our products
Managed revenue models, process flows, operations support and customer engagement strategies.
Built relationships with customers and community to establish long-term business growth.
Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Responsible for successfully executing large warehouse shipments, as well as tracking and shipping waste compliance products within dental industry.

Client Services Coordinator

Imperial Salon & Spa

03.2004 - 01.2009

Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
Mentored departmental team, boosting efficiency, success and morale among employees.
Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
Scheduled and attended meetings with clients and prospective clients as requested.
Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Established performance and service goals and held associates accountable for individual performance.

F-16 Flight/Maintenance Scheduler/US Air Force

United States Air Force

08.2000 - 10.2004

Performed comprehensive checklists prior to takeoff to reduce possible safety issues.
Scheduled daily flight maintenance of (20) F-16 Aircraft
Observed aircraft safety systems and operational conditions and immediately reported issues
Implemented systematic scheduling arraignments for daily flights