Eaglesoft (5 years)
Jennifer Moore
Dental Practice Administrator
TBD, Orlando Area ,FL
Summary
I am a proactive and meticulous Office Manager, looking for her next/last dental home. With over 12 years of experience with in-depth knowledge in dental and orthodontic practice environments, I believe I would be a valuable addition to your team. Proficiencies in inventory control, treatment plan acceptance, staff training and development. Customer-oriented team player with expertise in both front and back office. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Administrator
Copper Creek Dental
797 W. South St., MO
12.2015 - Current
- Motivated employees through special events and incentive programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared insurance claims for submission with accuracy, narratives and required documentation.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Corresponded closely with the doctor to prioritize treatment needs, as well as meet patients needs and maximize benefits available.
- Cross-trained to support other dental staff with emphasis on establishing patient rapport and effective execution of a busy schedule.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Generated financial and operational reports to assist doctor with business strategy and creating goals.
Insurance Coordinator
Nick Yiannios, DDS
Rogers, AR
02.2014 - 10.2015
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Treatment plan presentation
- Cross trained as a dental assistant, able to assist in any needed cases
Office Manager
Teresa Faye Morris, DDS, PC
Springfield , MO
10.2013 - 02.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel .
- Responsible for developing efficiency enhancing workflow
- Responsible for accounts receivable, verifying insurance claims, presenting treatment plans, scheduling and hiring.
- Implemented systems that took the average collections rate from 76% to 92%.
- Improved consistency in scheduling and production.
Corporate Speciality Biller
SmileWorkshop
Branson, MO
03.2013 - 11.2013
- Remotely responsible for all Medicaid Orthodontic billing for eight offices.
- I implemented a system to update and streamline the billing process which all eight offices could utilize.
- Tracked and recorded claim status of all orthodontic cases.
Orthodontic Manager
SmileWorkshop
Amarillo, TX
12.2011 - 03.2013
- Started out as a business assistant, and was part of the opening team that started the Amarillo branch.
- Responsible for billing, contracts, and presenting treatment plans.
- Entering preauthorizations for Medicaid and scheduling approvals.
- I created multiple systems and set the standard for all eight offices
regarding scheduling, billing, and contracts. - Trained and developed peers in multiple offices.
- Recognized company wide for my accomplishments in the branch.
Office Manager
Matthew Jones, DMD
Lawton, OK
10.2009 - 09.2011
- Started out as an assistant, quickly discovered my ability for clerical work
- completed an audit on all existing account balances and worked to resolve outstanding debts
- Responsible for developing efficiency enhancing workflow and process enhancements.
- Responsible for finances including payroll, contracts, AR, auto payments and insurance aging report
- Responsible for training and developing peers and new team members.
- Responsible for resolving any dissatisfied patients as well as nurturing satisfied patients.
Education
Associate of Science - Medical Molecular Biology
Rogers State University
Claremore, OKSkills
Cerec: (6 years)scanning, designing, milling, adjusting, cementing
Software
Dentrix (5 years)
Mac Practice (3 years)
Certification
FAADOM
Timeline
FAADOM
09-2021
Practice Administrator
Copper Creek Dental
12.2015 - Current
Insurance Coordinator
Nick Yiannios, DDS
02.2014 - 10.2015
Office Manager
Teresa Faye Morris, DDS, PC
10.2013 - 02.2014
Corporate Speciality Biller
SmileWorkshop
03.2013 - 11.2013
Orthodontic Manager
SmileWorkshop
12.2011 - 03.2013
Office Manager
Matthew Jones, DMD
10.2009 - 09.2011
Associate of Science - Medical Molecular Biology
Rogers State University
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