Eaglesoft (5 years)
Jennifer Moore
Dental Practice Administrator
TBD, Orlando Area ,FL
Summary
I am a proactive and meticulous Office Manager, looking for her next/last dental home. With over 12 years of experience with in-depth knowledge in dental and orthodontic practice environments, I believe I would be a valuable addition to your team. Proficiencies in inventory control, treatment plan acceptance, staff training and development. Customer-oriented team player with expertise in both front and back office. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Practice Administrator
Copper Creek Dental
797 W. South St., MO
12.2015 - Current
- Motivated employees through special events and incentive programs.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Prepared insurance claims for submission with accuracy, narratives and required documentation.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Corresponded closely with the doctor to prioritize treatment needs, as well as meet patients needs and maximize benefits available.
- Cross-trained to support other dental staff with emphasis on establishing patient rapport and effective execution of a busy schedule.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Generated financial and operational reports to assist doctor with business strategy and creating goals.
Insurance Coordinator
Nick Yiannios, DDS
Rogers, AR
02.2014 - 10.2015
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Treatment plan presentation
- Cross trained as a dental assistant, able to assist in any needed cases
Office Manager
Teresa Faye Morris, DDS, PC
Springfield , MO
10.2013 - 02.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel .
- Responsible for developing efficiency enhancing workflow
- Responsible for accounts receivable, verifying insurance claims, presenting treatment plans, scheduling and hiring.
- Implemented systems that took the average collections rate from 76% to 92%.
- Improved consistency in scheduling and production.
Corporate Speciality Biller
SmileWorkshop
Branson, MO
03.2013 - 11.2013
- Remotely responsible for all Medicaid Orthodontic billing for eight offices.
- I implemented a system to update and streamline the billing process which all eight offices could utilize.
- Tracked and recorded claim status of all orthodontic cases.
Orthodontic Manager
SmileWorkshop
Amarillo, TX
12.2011 - 03.2013
- Started out as a business assistant, and was part of the opening team that started the Amarillo branch.
- Responsible for billing, contracts, and presenting treatment plans.
- Entering preauthorizations for Medicaid and scheduling approvals.
- I created multiple systems and set the standard for all eight offices
regarding scheduling, billing, and contracts. - Trained and developed peers in multiple offices.
- Recognized company wide for my accomplishments in the branch.
Office Manager
Matthew Jones, DMD
Lawton, OK
10.2009 - 09.2011
- Started out as an assistant, quickly discovered my ability for clerical work
- completed an audit on all existing account balances and worked to resolve outstanding debts
- Responsible for developing efficiency enhancing workflow and process enhancements.
- Responsible for finances including payroll, contracts, AR, auto payments and insurance aging report
- Responsible for training and developing peers and new team members.
- Responsible for resolving any dissatisfied patients as well as nurturing satisfied patients.
Education
Associate of Science - Medical Molecular Biology
Rogers State University
Claremore, OKSkills
Cerec: (6 years)scanning, designing, milling, adjusting, cementing
Team Building
Impressions
Partial and denture adjustments
Treatment planning and presentation
Insurance verification
Block scheduling
Payroll
Patient education and counseling
Training and mentoring
Staff Management
Office supplies and back office ordering
Xrays
Charting
Chair-side assisting
Office Management
Fabricating whitening trays, essix retainers and occlusal guards
Invisalign
Itero
Orthodontic records
Software
Dentrix (5 years)
Mac Practice (3 years)
Certification
FAADOM
Timeline
FAADOM
09-2021
Practice Administrator
Copper Creek Dental
12.2015 - Current
Insurance Coordinator
Nick Yiannios, DDS
02.2014 - 10.2015
Office Manager
Teresa Faye Morris, DDS, PC
10.2013 - 02.2014
Corporate Speciality Biller
SmileWorkshop
03.2013 - 11.2013
Orthodontic Manager
SmileWorkshop
12.2011 - 03.2013
Office Manager
Matthew Jones, DMD
10.2009 - 09.2011
Associate of Science - Medical Molecular Biology
Rogers State University