Jennifer Moore

• Responded proactively and positively to rapid change.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Responded to customer requests for products, services, and company information.
• Processed customer service orders promptly to increase customer satisfaction.
• Answered constant flow of customer calls with minimal wait times.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered prompt service to prioritize customer needs.

• Changed bed linens and collected soiled linens for cleaning..
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Polished fixtures to achieve professional shine and appearance.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Maintained high levels of safety awareness while using chemicals,
• Dusted picture frames and wall hangings with cloth.
• Demonstrated flexibility by adapting to changes in schedules or room assignments when needed.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Enhanced guest satisfaction by maintaining clean and welcoming environment in all areas of property.
• Upheld professional appearance through adherence to grooming standards and wearing designated uniforms during shifts.
• Promoted open communication with supervisors about any concerns or suggestions for improvement within housekeeping department.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Operated electronic backpack vacuums and floor sweepers.
• Supported fellow housekeepers during busy periods or absences, fostering teamwork within department.
• Scrubbed floors with special cleaners and equipment to achieve deep clean.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Managed time efficiently in order to complete all tasks within deadlines.
• Provided professional services and support in dynamic work environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Self-motivated, with strong sense of personal responsibility.

• Participated in regular performance evaluations aimed at improving overall efficiency within Transportation Security Officer team.
• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Demonstrated adaptability and flexibility by rotating between various security functions as needed.
• Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
• Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
• Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
• Supported law enforcement agencies during investigations involving airport security incidents or breaches.
• Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
• Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
• Conducted random security sweeps throughout airport terminals to discourage illicit activity or potential threats.
• Performed pat-downs to look for unauthorized materials and weapons.
• Managed access control points strategically located throughout transportation facility, limiting unauthorized entry.
• Attended daily briefings with supervisors to discuss issues with security screening processes.
• Promoted positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
• Safeguarded transportation operations at commercial airports and railway stations.
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
• Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Developed and maintained positive rapport with passengers and other airport personnel.
• Maintained efficient flow of travelers through checkpoints by promptly and effectively performing necessary security procedures.
• Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
• Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
• Responded effectively to security incidents and provided guidance regarding security procedures.
• Manually screened passengers unable to pass through metal detectors or who triggered alarms.
• Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
• Supported fellow officers in managing conflicts or disruptions that arose within transportation facility, swiftly restoring order.
• Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
• Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
• Monitored security checkpoints for compliance with applicable security protocols.
• Engaged in casual conversations with individuals to assess and analyze behaviors.
• Used explosive detection machines and chemical swab systems to identify potential hazards.
• Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Adhered to strict screening techniques and procedures while conducting human screenings.
• Assisted passengers with special needs or disabilities during security screening process, ensuring their comfort and dignity were maintained at all times.
• Maintained high level of situational awareness during peak travel times, enabling quick response to potential issues.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Assisted in reducing wait times for passengers by executing swift and accurate security checks.
• Collaborated with team members to ensure secure environment for all travelers and airport personnel.
• Gained extensive knowledge in data entry, analysis and reporting.
• Paid attention to detail while completing assignments.
• Identified issues, analyzed information and provided solutions to problems.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Provided professional services and support in dynamic work environment.
• Cultivated interpersonal skills by building positive relationships with others.
• Excellent communication skills, both verbal and written.
• Worked well in team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in team environment.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Tracked customer service cases and updated service software with customer information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained new personnel regarding company operations, policies and services.
• Assisted in training new hires, sharing best practices for effective customer service delivery.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Adapted to new applications and maintained knowledge of current technologies.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Met customer call guidelines for service levels, handle time and productivity.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained up-to-date knowledge of product and service changes.
• Managed timely and effective replacement of damaged or missing products.
• Self-motivated, with strong sense of personal responsibility.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in team setting, providing support and guidance.

Hired on to perform maintenance, which included cleaning all common areas. Within 3 months of being hired, I wa promoted to a Receiving Agent which entailed unloading tractor trailers via forklift or pallet jack. Checking in, sorting received packages.

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proved successful working within tight deadlines and fast-paced environment.
• Provided professional services and support in dynamic work environment.
• Learned and adapted quickly to new technology and software applications.

Owner and lead cleaning technician. Day to day responsibilities were to asses the clients needs and personally perform a flawless cleaning routine. I also scheduled the servicing for clients,performed payroll services for employees,performed research and development for the most up to date cleaning supplies in order to stand out from other companies. I had a total of 54 clients.

• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
• Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
• Changed bed linens and collected soiled linens for cleaning.