JENNIFER MOORE
Huntsville,AL
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
15
15
years of professional experience
Work History
Patient Coordinator, Surgeon's Executive Assistant, and Office Manager
DeLozier Cosmetic Surgery Center
02.2016 - 05.2024
- Met with patients to review costs and plans, helping them understand investment of procedures and converting them to surgery
- Executive assistant to surgeon with personal needs, travel, practice enhancements, and daily business issues
- Successfully increased patient conversion metrics and held strong YTD conversions
- Coached administrative staff to ensure patient care and surgery schedules are optimized
- Hold weekly meetings with admin staff to address concerns and optimize practice schedule
- Introduced a live spreadsheet to track all necessary clearances before surgery available to anesthesia providers & physicians
- Managed spa and Injectable staff
- Collaborate with Marketing Coordinator to align events and social media initiatives with practice's seasonal focus
- Completing payroll functions, overseeing health benefits and handling HR responsibilities for 20 employees
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Proven track record of efficiently organizing resources and staff to maintain strong service levels and supports corporate growth and productivity objectives.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Front Desk Manager
Head to Toe Salon
01.2012 - 02.2016
- Managed daily operations
- Managed schedules for 15 stylists & spa staff
- Promoted business through marketing initiatives and use of social media.
- Achieved personal sales goals by upselling products to meet individual needs.
- Managed cash flow, business transactions, banking, and accounting processes.
- Coordinated special events with Vendors
- Educated and assisted clients with haircare & skincare purchases
- Retained salon business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
Scheduling Coordinator
Bacon MD Laser & Skincare
01.2009 - 01.2012
- Coordinated all surgical appointments and plan of care for surgery
- Managed spa staff scheules
- Managed daily deposits
- Assisted clients with skincare purchases for post treatment and personal use
- Managed office bookkeeping with insurance and billing payments
- Processed medical insurance claims and payments
- Placed new supply orders, Managed Inventory and restocked clerical spaces
- Coordinated special events with vendors and sponsors
- Updated daily operating room calenders with accurate appointment schedules
- Generated reports and tracked data to monitor operational priorities and scheduling.
Education
Bachelor of Science - Business Administration
University of Northern Colorado
Greeley, COSkills
- Patient Care
- Attention to Detail
- Vendor Relationship Management
- Verbal and written communication
- Critical Thinking Skills
- Medical Terminology
- Customer Service
- Office Administration
- Marketing
- Staff Training and Development
Timeline
Patient Coordinator, Surgeon's Executive Assistant, and Office Manager
DeLozier Cosmetic Surgery Center
02.2016 - 05.2024
Front Desk Manager
Head to Toe Salon
01.2012 - 02.2016
Scheduling Coordinator
Bacon MD Laser & Skincare
01.2009 - 01.2012
Bachelor of Science - Business Administration
University of Northern Colorado
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