Jennifer Moore
Newark,DE
Summary
Proven leader in retail management, no, adept at driving sales growth and enhancing customer relations through effective recruiting, interviewing, and team mentoring. Demonstrated project management abilities, achieving operational excellence and fostering a culture of continuous improvement. Skilled in sales monitoring and task delegation, consistently exceeding performance goals.
Overview
30
30
years of professional experience
Work History
Asst Manager
Janie and Jack
11.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
Manager
Piercing Pagoda of Zale
02.2001 - 02.2007
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Manager
The Body Shop New Zealand
09.1999 - 02.2000
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
Manager
Claires Stores Inc
01.1999 - 09.1999
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Asst Manager
Things Remembered
09.1994 - 02.1999
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Criminal Justice Minor Sociology
University of Delaware
Newark, DE06.1999
Skills
- Recruiting and interviewing
- Sales monitoring
- Sales growth
- Task delegation
- Project management abilities
- Customer relations
Timeline
Asst Manager
Janie and Jack
11.2024 - Current
Manager
Piercing Pagoda of Zale
02.2001 - 02.2007
Manager
The Body Shop New Zealand
09.1999 - 02.2000
Manager
Claires Stores Inc
01.1999 - 09.1999
Asst Manager
Things Remembered
09.1994 - 02.1999
Criminal Justice Minor Sociology
University of Delaware
Similar Profiles
Courtney MurphyCourtney Murphy
Assistant Store Manager at Janie And JackAssistant Store Manager at Janie And Jack
Sheri DeMarcoSheri DeMarco
General Manager at Janie And JackGeneral Manager at Janie And Jack
Yoadirys D. Custodio PaganYoadirys D. Custodio Pagan
Sales Associate at Janie and JackSales Associate at Janie and Jack