Jennifer Moore
Onalaska,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
ClerkII
Health and Human Services Commission
Livingston, TX
10.2024 - Current
- Issue EBT cards and explain the process on how to activate the card.
- Completed EBT reports daily.
- Assist clients regarding their cases and processing time frames. Manage basic daily office activities.
- Assist the supervisor with reports.
- Assisted with the Change Champion program.
- The point of contact with nursing homes.
- Assisted facilities in processing applications.
- Assisted with special projects as needed.
- Organized physical files and electronic databases related to client accounts.
- Compiled information from various sources into required formats for use in reports or other documents.
- Verified accuracy of information on forms completed by customers or clients before submitting for processing.
- Greeted visitors and customers in a professional manner.
- Answered telephones, took messages, transferred calls to appropriate personnel.
- Handled confidential information in a discreet manner.
- Processed incoming and outgoing mail, including sorting, distributing, and preparing for mailing.
- Provided general clerical support such as photocopying, faxing, scanning.
- Performed data entry functions using computers and various software programs.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
Assistant Community Manager
DTI Investments
Collage Station, TX
03.2022 - 10.2024
- Responsible for 248 units, under the supervision of the Community Director.
- Financial management.
- Post all payments and income received from all applicants and current residents accurately.
- Timely and efficiently, maintain accurate and organized records; audit resident files to ensure accurate records.
- Ensure staff leasing techniques are effective in obtaining closure.
- Follow up procedures met, signing and documentation of leases, and reporting systems are accurate and up to date.
- Handle resident complaints, concerns, and requests to ensure resident satisfaction.
- Maintain property appearance and ensure repairs are noted and completed in a timely manner.
- Enforced rules regarding noise levels, parking regulations, pet policies.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Coordinated apartment turnover process between tenants and cleaning staff.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Provided administrative support to the property management team when necessary.
Texas Work Advisor II
Health and Human Services Commission
Temple, TX
12.2018 - 03.2020
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Resolved discrepancies between applications and supporting documentation through further investigation or contact with applicants or employers as necessary.
- Reviewed documents such as pay stubs, tax returns, birth certificates, and other records to ensure compliance with program requirements.
- Ensured compliance with all applicable laws, codes, regulations, guidelines, policies and procedures relating to public benefit programs.
- Processed applications in a timely manner while ensuring accuracy of data entry into system databases.
- Participated in training sessions designed to stay abreast of new regulations governing benefit programs.
- Interpreted policy changes from state and federal agencies as they relate to program eligibility criteria.
- Maintained case files in accordance with agency policies and procedures.
- Interviewed clients to obtain information needed to determine eligibility for benefits.
Clerk II
Health and Human Services Commission
Cameron, TX
03.2012 - 11.2018
- Scheduled appointments for clients and customers with appropriate staff members.
- Verified customer information by collecting and inputting data into the computer system.
- Greeted customers and answered inquiries in a professional manner.
- Resolved customer complaints in an efficient manner while preserving client relationships.
- Created purchase orders for various departments within the organization.
- Provided excellent customer service to ensure customer satisfaction.
- Assisted other administrative personnel with overflow work including word processing, data entry.
- Ensured compliance with company policies and procedures related to front office operations.
- Managed office supplies inventory, ordered new materials as needed.
- Answered incoming calls and transferred them to the correct department or personnel.
- Handled email and mail correspondence, ensuring prompt and accurate information distribution.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Clerk I
Health and Human Services Commission
Cameron, TX
09.2006 - 02.2012
- File client case files, issue EBT cards, and explain user processes.
- Maintain multi-line incoming calls,
- provide client customer service with questions regarding cases,
- process mail, document and log all incoming client information,
- assist case workers with any necessary files, and create and maintain scheduling for case workers.
- Created a schedule for caseworkers.
Education
High School Diploma -
C. H. Yoe High
Cameron,Tx05-1996
Skills
- Microsoft Word
- Task prioritization
- Documentation and recordkeeping
- Problem-solving
- Confidential document control
- Microsoft Excel
- Customer service
- Data entry
- Office management
Timeline
ClerkII
Health and Human Services Commission
10.2024 - Current
Assistant Community Manager
DTI Investments
03.2022 - 10.2024
Texas Work Advisor II
Health and Human Services Commission
12.2018 - 03.2020
Clerk II
Health and Human Services Commission
03.2012 - 11.2018
Clerk I
Health and Human Services Commission
09.2006 - 02.2012
High School Diploma -
C. H. Yoe High
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