Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Moore

Marysville

Summary

Office Administrator with 10+ years of proven expertise in enhancing operational efficiency and patient satisfaction. Skilled in insurance claims billing and time management, implemented streamlined workflows that reduced patient wait times and improved service quality. Adept at fostering communication between patients and providers, ensuring seamless appointment flow and treatment acceptance.

Overview

24
24
years of professional experience

Work History

Office Administrator

Scott A. Campbell, DDS
04.2014 - Current
  • Manage day to day operations of a small private practice dental office with one general dentist and a team of 4 staff members.
  • Serve as primary point of contact for patients, ensuring high-quality service from check-in to treatment plan follow-ups.
  • Coordinate patient scheduling, insurance verifications, pre-determinations, billing, collections, and treatment plan.
  • Maintain accurate patient records using Dentrix and ensure HIPAA compliance.
  • Implement streamlined workflows, resulting in an increase in administrative efficiency and reduced patient wait times.
  • Manage payroll, office budgeting, daily deposits, payment reconciliation, supply ordering, and vendor coordination to ensure cost effective operations.
  • Serve as liaison between doctor and patients to ensure clear communication, smooth appointment flow, and increased treatment acceptance.
  • Led COVID-19 protocol implementation and office workflow adjustments, maintaining full patient schedule with enhanced safety.

Front Desk Coordinator

St. Bethlehem Dental Care
03.2007 - 04.2013
  • Welcomed patients, scheduled appointments, answered multi-line phone system, handled appointment reminders.
  • Communicated with insurance providers to verify benefits, estimate patient portions, and pre-authorize treatment when necessary.
  • Maintain detailed knowledge of general dental procedures (crowns, fillings, extractions, etc.) to confidently answer patient questions and support case acceptance.
  • Collected co-pays, posted payments, made nightly deposit.
  • Presented patients with treatment plans and set up financing through third-party vendors like Care Credit.
  • Assisted with patient recalls and reactivation campaigns.

Kennel Manager/Veterinary Assistant

Eastview Veterinary Clinic
10.2001 - 03.2007
  • Oversaw daily operations of a busy boarding and daycare facility housing up to 100 dogs and cats, ensuring the highest standards of animal care, cleanliness, and safety
  • Supervised and trained kennel technicians and front desk staff, created shift schedules, conducted interviews and implemented SOP's for feeding, medication, and sanitation.
  • Managed client communication regarding reservations, pet behavior, updates, and special care instructions.
  • Maintained accurate records of feeding schedules, medical needs, vaccinations, and behavioral incidents.
  • Worked directly with veterinarians and groomers to coordinate care and referrals.
  • Assisted veterinarians during exams, surgeries, and treatments.
  • Sterilized surgical tools, cleaned exam rooms, and ensured a hygienic and safe environment for animals and staff.

Education

High School Diploma -

Montgomery Central High School
Cunningham, TN

Skills

  • Time management
  • Office administration
  • Database entry
  • Insurance claims billing

Timeline

Office Administrator

Scott A. Campbell, DDS
04.2014 - Current

Front Desk Coordinator

St. Bethlehem Dental Care
03.2007 - 04.2013

Kennel Manager/Veterinary Assistant

Eastview Veterinary Clinic
10.2001 - 03.2007

High School Diploma -

Montgomery Central High School

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