Jennifer Moore
Mechanicsville,United States
Summary
Dynamic and dedicated professional with a strong background in security and customer service, honed at the Transportation Security Administration. Skilled in behavioral observations and incident reporting, excels in fostering positive passenger relations while ensuring safety and compliance. Proven ability to de-escalate situations and maintain integrity in high-pressure environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - Current
- Full-Time Officer Series 1802 Pay Plan SV Grade D
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Performed pat-downs to look for unauthorized materials and weapons.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- PSS Certified, Passenger Support Specialist
Office Manager
Lighthouse Electrical Service
03.2018 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed senior-level personnel working in marketing and sales capacities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Developed detailed plans based on broad guidance and direction.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Completed incident reports, including details on injuries, near misses, and equipment failures.
Front Desk Medical Receptionist
Orthovirginia
06.2009 - 03.2018
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Helped patients complete necessary medical forms and documentation.
- Keeping patients appointment on schedule by verifying patient insurance benefits and eligibility prior to appointment time, registering and checking in patients in a timely manner, preparing necessary documents for visit, notifying provider of patients late arrival and rescheduling or moving late arriving patients when necessary.
- Supervised front desk operations by ensuring staff completed assigned tasks, accurately closed out daily financials, and provided performance updates to the office manager.
Education
High School Diploma -
Pensacola Junior College
1000 College Blvd, Pensacola, Florida 3250409.1996
Skills
- Passenger relations
- Security station background
- Baggage inspections
- Behavioral observations
- Customer service and assistance
- Integrity and honesty
- De-escalation techniques
- Incident reporting
Certification
Passenger Support Specialist, PSS Certified
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
12.2024 - Current
Office Manager
Lighthouse Electrical Service
03.2018 - Current
Front Desk Medical Receptionist
Orthovirginia
06.2009 - 03.2018
High School Diploma -
Pensacola Junior College