Jennifer Mora
San Marcos,CA
Summary
Adept in customer service and hospitality, I excelled at Parrot Eyes by enhancing guest experiences through effective multitasking and exceptional communication. Demonstrating adaptability and patience, I improved service standards and trained new staff, showcasing my commitment to excellence and my ability to thrive in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Hostess/Restaurant Server
Parrot Eyes
06.2022 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Retail Sales Associate Cashier
Que Padre/ Extreme/ocean Motion
06.2020 - 03.2022
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Port Isabel Early College High School
Port Isabel, TX05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Special requests handling
- Payment Processing
- Hospitality service expertise
Languages
Spanish
Native or Bilingual
Timeline
Hostess/Restaurant Server
Parrot Eyes
06.2022 - 08.2024
Retail Sales Associate Cashier
Que Padre/ Extreme/ocean Motion
06.2020 - 03.2022
High School Diploma -
Port Isabel Early College High School