Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Morales

Brunswick ,GA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Dedicated Front desk receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

8
8
years of professional experience

Work History

Front Desk Receptionist

EPWORTH-BY-THE-SEA
07.2016 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Expeditor/Racker

Quaker City Plating
10.2020 - 09.2022
  • Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked closely with crew members in intense, quickly changing and dangerous environments.
  • Checked on objects during plating to verify conformance to specifications.

Education

No Degree - Medical Assisting

Concorde Career Institute
Jacksonville, FL
03.2023

High School Diploma -

Brunswick High School
Brunswick, GA
05.2020

Skills

  • Computer Proficiency
  • Data Research and Analysis
  • Delivery Coordination
  • Call Answering and Routing
  • Positive Attitude and Energetic
  • Greet Guests
  • Visitor and Customer Relations
  • Customer Service
  • Call Documentation
  • fluent in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Expeditor/Racker

Quaker City Plating
10.2020 - 09.2022

Front Desk Receptionist

EPWORTH-BY-THE-SEA
07.2016 - Current

No Degree - Medical Assisting

Concorde Career Institute

High School Diploma -

Brunswick High School

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Jennifer Morales