Jennifer Morales
Fresno,CA
Summary
Resourceful Customer Support Specialist known for high productivity and efficient task completion. Possess specialized skills in problem-solving, customer relationship management, and technical support. Excels in communication, empathy, and adaptability, ensuring exceptional service and support to customers. Committed to leveraging these abilities for improved customer satisfaction and business success.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Best Buy
Reno, NV
09.2022 - 05.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
Furniture Assembler
Aerotek NPSG
Reno, USA
02.2019 - 08.2022
- Rack assembly and tear down
- Hand and power tool usage
- Regularly lifted and moved materials weighing 70lb+
- Unloaded and loaded freight
Customer Service Representative
Ciox
Reno, USA
01.2020 - 11.2020
- Retrieve medical records
- Fielded an average of 80 calls a day
- Scheduled appointments
- Communicated with health insurance to provide customer satisfaction
Machine Operator
Panasonic
Reno, USA
08.2019 - 01.2020
- Hand and power tool usage
- Regularly lifted and moved materials weighing 20lb+
- Operated machines
- Unloaded and loaded materials
Cashier Server
Little Caesars Pizza
Fresno, USA
10.2017 - 03.2018
- Correctly received orders
- Processed payments and responded appropriately to guest concerns
- Served fresh, hot food with a smile in a timely manner
- Communicated clearly and positively with co-workers and management
Internet Manager
Selma Auto Mall
Selma, USA
04.2017 - 08.2017
- Developed implemented and monitored programs to maximize customer satisfaction
- Improved service quality and increased sales by developing a strong knowledge of company's products and services
- Provided detailed monthly departmental reports and updates to senior management
- Addressed negative customer feedback immediately
- Effectively communicated with team members to maintain clearly defined expectations
Sales Representative, Customer Service
Lithia Motors
Fresno, USA
04.2016 - 02.2017
- Fielded an average of 150 customer service calls per day
- Answered customers' questions and addressed problems and complaints in person and via phone
- Exceeded personal sales goals for 4 quarters in a row
- Educated customers on product and sales offerings
Education
DBA - Business Administration
UEI College
01.2019
Skills
- High customer service standards
- Call center management experience
- Conflict resolution
- Dedicated to process improvement
- Strong problem-solving ability
- Negotiation competency
- Employee scheduling
- Banking and financial services
- Excellent multitasker
- Computer literate
Timeline
Customer Support Specialist
Best Buy
09.2022 - 05.2024
Customer Service Representative
Ciox
01.2020 - 11.2020
Machine Operator
Panasonic
08.2019 - 01.2020
Furniture Assembler
Aerotek NPSG
02.2019 - 08.2022
Cashier Server
Little Caesars Pizza
10.2017 - 03.2018
Internet Manager
Selma Auto Mall
04.2017 - 08.2017
Sales Representative, Customer Service
Lithia Motors
04.2016 - 02.2017
DBA - Business Administration
UEI College