Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Morale

Roseburg,OR

Summary

Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team leadership. Expert in budget implementation and strategic sales growth, fostering high employee satisfaction and strong client relationships. Adept at training and coaching, driving efficiency, and enhancing profitability through innovative solutions.

Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

20
20
years of professional experience

Work History

General Manger

Mcdonalds
11.2023 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Appointment Scheduler

Terra Firma
03.2023 - 11.2023
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
  • Handled complaints and questions, and re-directed calls to other team members.

General Manger

McDonalds
04.2005 - 01.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

Granite Hills High School
Apple Valley, CA
06-2002

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership

Timeline

General Manger

Mcdonalds
11.2023 - Current

Appointment Scheduler

Terra Firma
03.2023 - 11.2023

General Manger

McDonalds
04.2005 - 01.2022

High School Diploma -

Granite Hills High School

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