JENNIFER MORALES
Brownsville,TX
Summary
Operations and Workforce Development professional with extensive experience supporting large-scale industrial and manufacturing environments, including workforce training programs, recruitment initiatives, onboarding operations, and cross-functional program coordination. Proven ability to manage complex operational logistics, high-volume workforce administration, and compliance documentation while collaborating with leadership, technical teams, and external partners to ensure seamless execution of workforce initiatives. Experienced in coordinating training programs, job fairs, employee orientations, vendor services, and operational events that support workforce readiness and organizational performance. Recognized for improving administrative workflows, strengthening payroll accuracy and compliance processes, and delivering structured operational support in fast-paced project environments. Bilingual in English and Spanish with strong expertise in SAP systems, workforce reporting, HR compliance, and program logistics, bringing the organizational discipline and operational coordination required in advanced manufacturing environments and large-scale construction/agricultural projects.
Overview
12
12
years of professional experience
Work History
Workforce Development Coordinator
Bechtel
Port Isabel, Tx
05.2024 - 02.2026
- Coordinate workforce training schedules, onboarding documentation, compliance tracking, and program logistics across multiple departments, supporting up to 6 training sessions per day and onboarding more than 20 new hires daily in a high-volume industrial project environment.
- Plan and coordinate logistics for workforce programs, training sessions, recruitment events, and job fairs, including timelines, run-of-show planning, vendor coordination, RSVPs, and onsite execution.
- Support internal tours, leadership visits, stakeholder walkthrough, and community recruiting events by preparing materials, coordinating logistics, and ensuring operational readiness.
- Assist with job fairs and workforce recruitment initiatives, preparing hiring materials, coordinating candidate flow, and supporting onboarding documentation for new hires.
- Manage employee onboarding and orientation processes, providing program materials, facility introductions, and workforce support resources for new employees.
- Coordinate onsite service vendors and operational resources, ensuring schedules, communication, and service delivery align with project operational needs.
- Maintain and update internal calendars, workforce communications, and operational announcements to keep teams informed of training schedules, workforce programs, and recruiting initiatives.
- Track and submit vendor invoices, purchase orders, and related expense documentation while maintaining accurate records in SAP and internal administrative systems.
- Collaborate with technical teams, specialists, and training personnel to prepare materials and ensure workforce development programs and training activities are properly staged and supported.
- Partner cross-functionally with facilities, safety, operations leadership, and administrative teams to ensure seamless coordination of workforce programs and project initiatives.
- Identify process gaps in documentation flow and implement standardized controls to improve reporting accuracy and operational efficiency.
- Collect feedback and operational observations from workforce programs to support continuous improvement and future planning initiatives.
Office Coordinator
Seatrium Amfels
03.2023 - 05.2024
- Managed daily office operations supporting multiple departments in a high-volume shipyard and industrial environment, ensuring smooth coordination of administrative, workforce, and operational activities.
- Coordinated new employee orientation and onboarding processes, preparing documentation, facilitating welcome briefings, and ensuring employees were properly introduced to workplace policies, procedures, and support resources.
- Streamlined payroll workflows and administrative processes, improving payroll processing efficiency and data accuracy.
- Improved accuracy of overtime, bonus, and salary adjustment calculations by establishing standardized payroll review procedures.
- Coordinated vendors, office services, and internal resources to maintain operational continuity and support multiple project teams.
- Maintained secure databases and documentation systems for financial records, employee files, and workforce administrative data.
- Supported leadership with operational reporting, workforce scheduling, and administrative insights that informed decision-making and project coordination.
- Coordinated office operations to enhance workflow efficiency and support team productivity.
- Managed scheduling and logistics for meetings, ensuring seamless communication among departments.
HR Coordinator
Manzana LLC
Grand Rapids, MI
02.2018 - 10.2022
- Led end-to-end coordination of H-2A temporary workforce programs, managing high-volume recruitment, onboarding, and regulatory compliance for international agricultural employees.
- Partnered with international recruiters, legal representatives, and government agencies to ensure timely visa processing, workforce approvals, and employee arrival schedules.
- Coordinated onboarding, orientation, and employment documentation for foreign national employees while ensuring compliance with federal labor, immigration, and employment regulations.
- Administered I-9 employment verification, personnel records management, payroll data, and employee housing documentation for seasonal workforce populations.
- Developed and standardized workforce intake and onboarding procedures, reducing administrative errors and improving onboarding efficiency.
- Served as primary point of contact for employee relations issues, resolving concerns related to payroll, housing, transportation, and job assignments.
- Monitored employee hours, wages, and benefits to ensure full compliance with H-2A program regulations and labor standards.
- Collaborated with operations leadership to align workforce capacity with seasonal production demands and labor forecasts.
- Implemented administrative process improvements that increased operational efficiency and reduced documentation discrepancies.
- Maintained strict confidentiality of employee records while ensuring data integrity across HR, payroll, and compliance systems.
- Coordinated employee engagement and community initiatives, including office events, holiday celebrations, and charitable programs such as toy drives to support workforce morale and community outreach.
DATA ENTRY, CUSTOMER SERVICE REPRESENTATIVE
Maximus
Brownsville, TX
10.2014 - 05.2015
- Took 30+ inbound calls and conferred with customers by telephone regarding creating online applications for people searching for health insurance policies
- Checked to ensure that appropriate changes were made to resolve customers' problems
- Delivered prepared sales talks, reading from scripts, in order to persuade potential customers to upgrade to a better policy
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, upgrades, or comments, as well as actions taken
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Brownsville, TX
10.2013 - 02.2014
- Provided information about products or services, took or entered orders, canceled accounts, or obtained details of complaints
- Checked to ensure that appropriate changes and charges were made to resolve customers' problems
- Delivered prepared sales talks that described products or services, in order to persuade potential customers to upgrade to a better service
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, upgrades, downgrades, or comments, as well as actions taken
Education
Diploma - Education
Homer Hanna High School
Brownsville, TX06-2011
Skills
- Workforce Development & Training Program Coordination
- Employee Onboarding, Orientation & HR Administration
- High-Volume Recruiting Support & Job Fair Coordination
- HR Compliance, I-9 Verification & Employment Documentation
- Program Management, Event Planning & Operational Logistics
- Vendor Management, Contract Coordination & Service Scheduling
- Payroll Administration, Compensation Tracking & Payroll Audits
- Process Improvement, Workflow Optimization & Operational Efficiency
- Cross-Functional Collaboration & Leadership Support
- Data Analysis, Workforce Reporting & Compliance Tracking
- Office Operations, Administrative Management & Executive Support
- Enterprise Systems & Tools: SAP, Advanced Excel, Microsoft Office, LMS
LANGUAGES
English Fluent
Spanish Fluent
Timeline
Workforce Development Coordinator
Bechtel
05.2024 - 02.2026
Office Coordinator
Seatrium Amfels
03.2023 - 05.2024
HR Coordinator
Manzana LLC
02.2018 - 10.2022
DATA ENTRY, CUSTOMER SERVICE REPRESENTATIVE
Maximus
10.2014 - 05.2015
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
10.2013 - 02.2014
Diploma - Education
Homer Hanna High School