Jennifer Moralez
Hesperia,CA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Organized janitor with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Reliable custodian dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision.
Overview
15
15
years of professional experience
Work History
Custodian
Quality Cleaning Services
03.2023 - Current
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Streamlined facility maintenance by promptly addressing minor repairs.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Assisted in reducing energy consumption by monitoring heating, ventilation, and lighting systems.
- Upheld high standards of cleanliness in outdoor spaces through regular trash removal, sweeping, and landscaping duties.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Improved indoor air quality by replacing filters on HVAC systems according to the recommended schedule.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Safeguarded confidential information by properly disposing of sensitive documents after relevant retention periods had passed.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Participated in ongoing training opportunities to stay up-to-date on best practices in facilities maintenance.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported damages and hazardous conditions to management for further action.
- Reported vandalism or other damage to property to supervisor.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Supervised supplies in inventory and submitted reorder requests.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
Front End Customer Service Representative
Costco
10.2017 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Cashier
Sun Mart Convenient Store
01.2009 - 07.2019
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Prepared daily sales reports for management review, highlighting key insights to drive future improvements in store performance.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Conducted regular audits of register funds, minimizing potential losses due to theft or error.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
Education
High School Diploma -
Mojave High School
Hesperia, CA02.2017
Skills
- Facility Maintenance
- Inventory Management
- Client Communication
- Equipment Inspection
- Safe Chemical Disposal
- Heavy Lifting
- Supply Management
- Facility Access Control
- Facilities Maintenance
- Hazardous Chemicals Handling
- Time Management
- Employee Training
- Customer Service-Focused
- Custodial Machine Operation
- Cleaning and Sanitizing
- Work Prioritization
- Facility Opening and Closing
- Customer Service
- Maintenance
- Job Status Updates
- Team Collaboration
- Responsible and Dependable
- Attention to Detail
- Damage Reporting
- Problem-Solving
- Corrective Maintenance
- Timely Paperwork Completion
- Work Orders
- Work Order Interpretation
- Skilled Housekeeper
- Crew Supervision
- Policy and Procedure Enforcement
- Record Keeping
- Work Independently
- Floor Maintenance
- Cleaning Expertise
- Sanitation Techniques
- Lock and Key Management
- Teamwork Abilities
- Task Prioritization
Timeline
Custodian
Quality Cleaning Services
03.2023 - Current
Front End Customer Service Representative
Costco
10.2017 - 03.2023
Cashier
Sun Mart Convenient Store
01.2009 - 07.2019
High School Diploma -
Mojave High School