Jennifer Moran
West Fargo,ND
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Significant experience in managing client interactions and administrative duties. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Precise time management, problem solving skills, self-determination, and the ability to apply my experiences to help others and myself succeed. Known for reliability and flexibility in supporting organizational goals.
Overview
22
22
years of professional experience
Work History
Library Media Paraprofessional
West Fargo Public Schools
08.2024 - Current
- Provides information to students, staff, and administration by answering questions and requests
- Shelve books/read shelves and carry out circulation tasks
- Generate reports, forms, notices, and general correspondence
- Monitor overdue books
- Confer with learners regarding overdue books and charges
- Provide orientation for new learners on the policies, procedures, and organization of the room
- Assist educators and learners in using equipment and technology in the library
- Assist with book fairs and fund-raiser assist with inventory process, periodicals, and weeding of books
- Prepare book displays and bulletin boards
- Works independently and copes with continual interruptions and shifting job duties
Enrollment Specialist
Blue Cross Blue Shield ND
11.2022 - 05.2023
- Responsible for the accurate and efficient review of new and altered specialized accounts and large organizations enrollment applications submitted to Blue Cross Blue Shield of North Dakota (BCBSND)
- Ensures all paper and electronic insurance applications are keyed into the system and processed properly
- Perform underwriting exceptions for self-funded insured groups and utilizes judgment to accept or deny policies
- Timely and precise input of application data, ensures applications are complete, and determines final acceptance or denial of coverage
- Collaborate with Sales/Marketing to make necessary corrections
Recess Lunch Supervisor/Paraprofessional
West Fargo Public Schools
08.2019 - 12.2019
- Assists teacher in routine classroom operation, including modeling activities for students in the regular education classroom
- Ability to develop positive working relationships with students and staff
- Managed and instructed small groups of students under the supervision of a licensed teacher
- Demonstrated understanding of student’s areas of strengths and weaknesses
- Proven flexibility in schedule and activities throughout the day
- Demonstrated initiative and creativity with students and their programs
- Assisted in library organizing books and media materials and checked out books to students
Escalation Specialist/Resolution Specialist
Wells Fargo Bank
09.2005 - 10.2013
- Served as senior consultant to store Bankers and other Wells Fargo team members by providing guidance and resolution to the most complex questions and issues
- Research and respond to escalated calls involving bank products, services, or transactions
- Work with multiple partners including paralegals and attorneys to resolve complex issues
- Act as the information resource for Banker Connection team members, including coaching and mentoring
- Provide support to management as needed
- Review legal documents and provide procedures and recommendations to staff
- Provide wow service by demonstrating exemplary customer service skills
- Adherence to schedule, close cases in timely manner, and maintain average number of closed cases
Customer Service Rep/Lead Teller
Wells Fargo Bank
12.2004 - 09.2005
- Provided prompt quality customer service along with support to bankers and store management
- Performed wide range of services including document preparation, account servicing/maintenance and problem resolution
- Effectively solicited new accounts and cross-selling products and services
- Workflow scheduling, transaction approval, teller training and/or teller supervision
- Completed loan closings for Senior Banker for her clients
Banker Connection Specialist
Wells Fargo Bank
09.2002 - 12.2004
- Accurately utilize knowledge of appropriate tools/informational resources to respond to Banker questions
- Provide timely and comprehensive answers to banker inquiries
- Assist with basic training for new Banker Connection Specialist
- Worked in the legal Department taking calls from internal staff regarding trust, estates, power of attorney, conservatorship, and other legal questions
Education
High School Diploma -
Woodrow Wilson High School
Fargo, ND05.1995
Skills
- Strong computer skills including MS Word, Excel and strong keyboarding skills
- Strong attention to detail
- Outstanding customer service skills
- Task oriented while performing in a fast-paced environment
- Results-oriented self-starter with a can-do attitude, a sense of urgency and ability to complete tasks in a timely manner
- Strong verbal, keyboarding, and written communication skills
- Medical terminology and experience in the medical field
- Proven ability to review current processes and procedures and suggest process improvements or solutions
- Good problem-solving skills including managing crisis situations calmly and professionally as well as the ability to maintain confidential patient, financial and company information, following HIPAA guidelines
Awards
- World Perks Awards for outstanding customer service, US bank
- On the Spot Nomination, Wells Fargo Bank
- My customer said wow award, Wells Fargo Bank
Accomplishments
- Worked with multiple partners including paralegals and attorneys to resolve complex issues.
- Served as a key resource for team members by providing information and guidance to team members.
- Effectively solicited new accounts and cross-selling products and services.
- Identified counterfeit currency and successfully prevented a financial loss for the bank.
- Offered expert guidance and resolution for the most complex questions and issues.
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native or Bilingual
Interests
Camping, scrapbooking, cake decorating, swimming, walking, sight seeing, vacations
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceWork from home optionHealthcare benefitsPaid time off401k matchPaid sick leave4-day work weekStock Options / Equity / Profit SharingFlexible work hoursTimeline
Library Media Paraprofessional
West Fargo Public Schools
08.2024 - Current
Enrollment Specialist
Blue Cross Blue Shield ND
11.2022 - 05.2023
Recess Lunch Supervisor/Paraprofessional
West Fargo Public Schools
08.2019 - 12.2019
Escalation Specialist/Resolution Specialist
Wells Fargo Bank
09.2005 - 10.2013
Customer Service Rep/Lead Teller
Wells Fargo Bank
12.2004 - 09.2005
Banker Connection Specialist
Wells Fargo Bank
09.2002 - 12.2004
High School Diploma -
Woodrow Wilson High School
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