Jennifer Moran
Fairmont,WV
Summary
Resourceful Custodial Shift Supervisor known for high productivity and efficient task completion. Specialize in staff training, scheduling, and inventory management to ensure smooth operations. Excel in communication, leadership, and problem-solving skills, effectively managing teams to achieve and maintain high standards of cleanliness and order. Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently. Skilled in training staff, optimizing workflows, and implementing cost-saving measures without compromising quality. Improved overall customer satisfaction through effective scheduling, staff management, and resource allocation. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Custodial Shift Supervisor
Job Squad
Bridgeport, WV
03.2014 - Current
- Organized and supervised shift operations for a team of up to 10 custodians.
- Explained goals and expectations required of trainees.
- Inspected work areas, equipment, and supplies to ensure proper functioning and compliance with safety standards.
- Practiced safe work habits and wore protective safety equipment.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Swept and damp-mopped private stairways and hallways.
- Communicated regularly with team members about expectations for job performance.
- Managed team of employees, daily progress reports and overall project planning.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Verified each completed room against standard plans to maintain consistency.
- Ensured that all cleaning products were used safely and appropriately.
- Conducted performance evaluations for each member of the custodial staff.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on long-term planning initiatives related to facilities upkeep.
- Maintained accurate records of daily tasks completed by custodial staff.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Developed schedules for the rotation of custodial assignments among staff members.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Performed regular maintenance checks on cleaning equipment to ensure it was in good working order.
- Adhered to all applicable health codes, safety regulations, and company policies.
- Provided guidance and support to custodial staff in order to maximize efficiency.
- Prepared work schedules for associates to promote proper staffing levels.
- Implemented quality control procedures to maintain high standards of cleanliness throughout the facility.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in the training of new custodial staff members on job duties and safety regulations.
- Created reports detailing any incidents or accidents occurring during shifts.
- Investigated employee grievances or disciplinary issues related to job performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Liberty High School
Clarksburg, WV05-1992
Skills
- Team management
- Employee training
- Quality control
- Safety compliance
- Scheduling
- Performance evaluation
- Effective communication
- Time management
- Work standardization
- Window cleaning
- Adaptability and flexibility
- Multitasking
- Performance improvements
- Cleaning and sanitation
- Excellent communication
- Problem-solving aptitude
- Process improvement
- Continuous improvement
- Staff motivation
- Team guidance and motivation
- Team performance management
- Teamwork and collaboration
- Team coordination
- Cleaning practices
- Training and mentoring
- Decision-making
- Workload prioritization
- Staff evaluations
- Housekeeping standards
- Problem-solving abilities
- Work inspection
- Employee evaluations
- Written communication
- Improve team performance
- Staff training
- Organize work schedules
- Inspect work
- Mopping and buffing floors
- Janitorial process improvement
- Folding clean laundry
Timeline
Custodial Shift Supervisor
Job Squad
03.2014 - Current
High School Diploma -
Liberty High School
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