Jennifer Moreno

• Process over 9 million dollars worth of electronic funds and paper checks payment applications per month for Mental and Substance abuse healthcare facilities with 99.9 accuracy.
• Met all urgent deadlines for 45 healthcare facilities.
• Provide HIPPA regulations to medical insurance companies when handling private customers information.
• Reissue virtual credit cards from medical insurances into paper checks per request as often they are not able to be cashed out and healthcare facilities will not bring revenue.
• Assist healthcare facilities, who decide to opt out of receiving virtual credit cards from insurance companies, by voiding the virtual credit card and reissuing to paper checks. This benefits the healthcare facilities as it increases company revenue.
• Managing and training the Business Process Outsourcing (BPO) staff located in Baja California with insurance payment applications by; creating internal manuals and guides with step by step process.
• Analyze refund requests regularly and investigate to prioritize which claims are critical as we must prevent repercussions. Successfully appealed refund requests that were approved and brought in 2.2million dollars in revenue in a 30 day business period.
• Auditing payment applications for discrepancy and reconciling with other departments accordingly to provide the healthcare facilities with a higher cash flow for each month's invoicing.
• Updating ad hoc data streams into CRM.
• Auditing claims regarding a patient's stay at a healthcare facility to confirm reimbursement amounts. Any claims with low rates are forwarded to the Billing Department for secure payment reprocessing due to new findings in their insurance claims.

• Audited $2B+ in annual revenue to guard against loss, theft, and misuse of funds.
• Analyzed inconsistent audit activity in all U.S. and Canadian facilities, as well as at the corporate level.
• Investigated and analyzed errors in manual and automated processes.
• Processed credit card disputes and chargebacks, providing evidence of authorized payments to mitigate loss and reallocate company funds.
• Maintained awareness of regulatory changes and market conditions.

• Notify management of any system issue of promotional offers where new links must be created with our IT department.
• Assist members who have received a promotional offer but have an existing membership with a higher monthly rate. Manually update membership rate and access in CRM database to match promotional offers.
• Remove existing members' email addresses from the CRM marketing database to prevent them from receiving future promotional offers.
• Process refunds to accommodate members on new promotional rates to retain memberships and prevent loss of funds.

Cash Management Auditor

• Processed and researched disputes and chargebacks for Visa, Mastercard, Amex , and ACH before chargeback expires.
• Provide thorough documentation as evidence for the banks to prevent any loss of money.
• Audit daily chargeback completions by running reports that populated system and man made errors which helped retained the company 7 million in savings per month.

• Electronically file and maintain records using the company’s proprietary software (CRM)
• Collect payments, renewed memberships and resolved any billing issues.
• Top performing employment- achievements earned promotion to corporate office.