Jennifer Moreno
Fort Worth ,TX
Summary
Dynamic professional with a proven track record at Toyota, enhancing operational efficiencies and customer satisfaction through expert data analysis and robust interpersonal communication. Excelled in roles across technical, HR, and sales operations, driving productivity and strategic improvements. Skilled in Excel and agile recruitment methodologies, achieving significant advancements in workforce management and sales strategies.
Overview
10
10
years of professional experience
Work History
Technical Analyst
Toyota
09.2023 - Current
- Conducted research to test and analyze feasibility, design, operation and performance of equipment, components, and systems.
- Solved and Responded to customer support tickets and provided solutions for Technical issues
- Documented trouble shooting steps and customer interactions in CRM system
- Collaborated with product development team to report bugs and suggest improvements based on customer feedback
- Tested New Features and tools before they were ready to roll out
HR Analyst
Apple - Contract
03.2020 - 09.2023
- Improved workforce productivity, proactively addressing performance issues through coaching and development initiatives.
- Optimized workforce planning efforts to align staffing levels with business objectives, resulting in cost savings.
- Ensured compliance with labor laws, conducting regular audits of HR policies, procedures, and documentation.
- Managed the annual performance review process, providing constructive feedback for continuous improvement opportunities.
- Supported organizational growth by collaborating with cross-functional teams to identify talent needs and fill vacancies promptly.
Sales Operations Analyst
Brinks Home Security
04.2016 - 04.2019
- Enabled sales operations to run smoothly through effective management of department's workflows and processes.
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
- Boosted sales efficiency by streamlining processes and implementing data-driven strategies.
- Maintained up-to-date knowledge of industry trends to inform strategic decision-making processes effectively.
Administrative Assistant
Statefarm Insurance
09.2014 - 04.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Science - International Studies
University of North Texas
Denton, TX12.2017
Skills
- Data Analysis
- Interpersonal and written communication
- Onboarding Processes
- Agile Recruitment Methodologies
- Excel proficiency
Languages
Spanish
Native or Bilingual
Timeline
Technical Analyst
Toyota
09.2023 - Current
HR Analyst
Apple - Contract
03.2020 - 09.2023
Sales Operations Analyst
Brinks Home Security
04.2016 - 04.2019
Administrative Assistant
Statefarm Insurance
09.2014 - 04.2016
Bachelor of Science - International Studies
University of North Texas
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