Jennifer Moreno
La Verne,CA
Summary
Dedicated professional with strong customer service, problem-solving, and conflict de-escalation skills. Bilingual in English and Spanish, committed to delivering relaible support and fostering positive workplace environment.
Overview
6
6
years of professional experience
Work History
Everyday Banking Phone Banker
Wells Fargo
El Monte, CA
03.2023 - Current
- Listen to customer needs and resolve issues effectively.
- Reduced average call handling time through efficient problem-solving and utilizing all resources.
- Balanced multiple priorities effectively, ensuring timely completion of tasks while maintaining focus on delivering solid customer service.
- Collaborated with team members to find solutions and create a positive work environment.
- Actively seeks and implements constructive feedback to support ongoing growth and improvement.
Walmart Associate
Walmart
Buckeye, AZ
06.2020 - 11.2020
- Engaging positively with customers.
- Provide professional support for sales and services need.
- Trained new associates into their respective duties.
Education
High School Diploma -
Buckeye Union High School
Buckeye, AZ06.2020
Skills
- Bilingual English/Spanish
- Conflict de-escalation
- Time tracking
- Call management
- Script adherence
- Call handling
- Dispute coordination
- Banking support
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Honest and dependable
- Time management
- Excellent communication
- Multitasking
- Independent
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Everyday Banking Phone Banker
Wells Fargo
03.2023 - Current
Walmart Associate
Walmart
06.2020 - 11.2020
High School Diploma -
Buckeye Union High School