Jennifer Morgan
Guthrie,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Call Center Customer Service Representative
DSI, Remote
01.2023 - Current
- Answer incoming phone calls for health providers and assist with claims etc
- De-escalated calls and escalate customer concerns as needed.
- Returned phone calls to providers for follow up to ensure issue has been addressed or escalated to property department.
Laborer
Allegany Greenhouses Inc
Richmond, KY
07.2022 - 01.2023
- Build greenhouses.
- peratOe heavy equipment and machinery.
Correctional Officer
Laurel County Detention Center
London, KY
08.2021 - 06.2022
- Make sure inmates are following facility rules and regulations
- Transported inmates as needed to other facilities.
- Ensure rounds were completed every hour or as needed.
- Ensure the inmates are safe and daily duties are completed.
- De-escalated conflicts between inmates.
- Create incident reports as necessary.
Team Leader/Supervisor
EOS
Somerset, KY
02.2016 - 08.2021
- Team L
- Coach/mentor agents
- Resolve customers issues and disputes and followed up with customers to ensure satisfaction is met.
- Answer incoming calls and outbound calls
- Collections, take payments for bills and submit work orders to have water turned on or inspections are needed.
Manager
McDonald's
Somerset, KY
10.2013 - 01.2016
- Handled day-to-day operations
- Responsible for customer relations
- Supervised Kitchen Area
- Kept store clean
- Handled Food Quality
Manager
McDonald's
Lincoln Park, MI
10.2008 - 09.2013
- Managed day-to-day operations.
- Cooked food and ensured food met quality expectations.
- Cashier
- Greeted customers.
- Took customer complaints.
- Kept restaurant clean / tidy.
Education
Associate - Science in Criminal Justice
Somerset Community College
Current
High - undefined
Lincoln Park High School
June 2008
Skills
- Customer Service
- Call Center
- Customer Care
- CSR
- Customer Support
- Management
- Supervising Experience
- Food Handling
- Food Safety
- Kitchen Management Experience
- Kitchen Experience
- Food Preparation
- Time Management
- Security
- Computer Skills
- Communication skills
Additional Information
- Authorized to work in the US for any employer
Timeline
Call Center Customer Service Representative
DSI, Remote
01.2023 - Current
Laborer
Allegany Greenhouses Inc
07.2022 - 01.2023
Correctional Officer
Laurel County Detention Center
08.2021 - 06.2022
Team Leader/Supervisor
EOS
02.2016 - 08.2021
Manager
McDonald's
10.2013 - 01.2016
Manager
McDonald's
10.2008 - 09.2013
Associate - Science in Criminal Justice
Somerset Community College
High - undefined
Lincoln Park High School