Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Morgan

Minneapolis,MN

Summary

Hardworking Server/Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

4
4
years of professional experience

Work History

Server/Bartender

Devil's Advocate Bar
Minneapoli, MN
06.2023 - present
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.

Assistant Manager for Food and Beverage

Hilton Downtown
Minneapolis, MN
06.2022 - 06.2023
  • Assisted in recruiting, training, and scheduling staff members.
  • Provided leadership and direction to restaurant employees.
  • Ensured compliance with health and safety regulations.
  • Monitored customer service standards and took corrective action when needed.
  • Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of sales transactions and other financial information.
  • Coordinated catering services for special occasions or corporate events.
  • Reviewed employee performance data regularly to identify areas needing improvement.
  • Facilitated communication between waitstaff and kitchen staff during peak hours.
  • Took immediate responsibility for issues and found effective solutions for swift resolution.
  • Maintained entire look of restaurant, keeping it clean and inviting at all times.

Server/Bartender

Twin Cities 400 Tavern
Minneapol, MN
06.2019 - 06.2022
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Education

Bachelor of Arts - University Studies (Public Relations)

University of Southern Mississippi
Hattiesburg, MS
12-2021

Skills

  • Guest Engagement
  • Suggestive Selling
  • Positive and professional
  • Relationship Management
  • Exceptional customer service
  • Order Accuracy
  • Sales Techniques
  • Sales expertise

Timeline

Server/Bartender

Devil's Advocate Bar
06.2023 - present

Assistant Manager for Food and Beverage

Hilton Downtown
06.2022 - 06.2023

Server/Bartender

Twin Cities 400 Tavern
06.2019 - 06.2022

Bachelor of Arts - University Studies (Public Relations)

University of Southern Mississippi

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Jennifer Morgan