Jennifer Morgan
New Braunfels,TX
Summary
Motivated auto and property claim adjuster possessing excellent leadership, communication and multitasking abilities. Bringing outstanding problem-solving, paired with in-depth knowledge of policies and procedures. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues.
Overview
14
14
years of professional experience
Work History
Total Loss Resolution Specialist
Reserv
Remote, TX
12.2023 - Current
- Ensures consistent high availability, minimizing occurrences of missed SLAs and prevents manager escalations.
- Acknowledged by claimants, DSPs, and repair shops alike for demonstrating outstanding customer service skills along with a strong commitment to professionalism and attention to detail.
- Acknowledged by supervisors for consistently demonstrating excellent efficiency and accuracy in handling claims.
- Worked closely with a colleague to optimize desk management by organizing workspaces and prioritizing SLA responsibilities.
- Ensures completion of all new reassignments, emails, contact requests, and voicemails on the same day.
- Mentors new hire adjusters by providing guidance, feedback, and directing them to available resources for growth and success.
- Schedules shadowing time for new APD adjusters to assist with onboarding and training in total loss processes.
- Conducts cultural interviews on total loss adjuster candidates to evaluate alignment of work ethic and cultural values with Reserv's culture.
Auto Adjuster III
USAA
San Antonio
07.2019 - 12.2023
- Generated FNOLs via inbound calls in a fast-paced, high-volume call center environment.
- Conducted thorough research to ensure accuracy of insurance policy coverage.
- Collected loss details by communicating with team members, policyholders, claimants, and witnesses through various channels such as telephone, email, and written correspondence to facilitate the resolution of claims.
- Managed opening and closing of relevant exposures.
- Initiated contact with all parties involved within 24 hours of claim filing.
- Obtained recorded statements, police reports and collected evidence to support liability investigation.
- Applied negligence laws based on each state's regulations and determined appropriate payments.
- Assisted in moving non-drivable vehicles to member-chosen bodyshops for repairs.
- Scheduled inspections and repairs for both 1st party and 3rd party vehicles as required.
- Collaborated with appraisers and body shops in assessing losses' associated damages.
- Negotiated settlements with customers and lien holders to facilitate total loss settlements, while obtaining essential documentation for title processing.
- Assessed and recorded the severity of damages.
- Identified applicable coverages such as collision, comprehension; UMPD/UMBI and primary versus excess coverage.
- Maintained daily worklists by utilizing exceptional desktop management skills, resulting in a decrease of pending claims.
Total Loss Adjuster
USAA
San Antonio
07.2017 - 07.2019
- Effectively addressed questions and provided guidance on procedures for total loss claims.
- Conducted an analysis of all relevant information to determine the settlement value of a total loss claim.
- Evaluated and negotiated settlements for automobile first and third party physical damage claims, ensuring adherence to established settlement authority limits.
- Coordinated with internal functions such as appraisal operations, SIU, Region Counsel and Salvage.
- Achieved cost savings through negotiation of storage charges.
- Contributed to the Catastrophe team during hail and flood season.
Assistant Property Manager
Armon Bay Apartments
Corpus Christi
10.2010 - 12.2015
- Serving as a valuable assistant to the property manager by handling general administration tasks, coordinating engaging resident activities, and efficiently managing various aspects of the apartment community on a day-to-day basis.
- Generated reports, spreadsheets, and updated financial records to ensure accurate bookkeeping.
- Composed various written correspondence, such as letters, emails, and court order documents.
- Managed all telephone inquiries, scheduled appointments, and facilitated the showcasing and leasing of units.
- Prepared purchase orders, coded and processed vendor invoices for payment, and documented transactions to corporate office.
Education
Bachelors of Business Administration -
University of Incarnate Word
05.2024
Associates of Business Administration -
Del Mar College
12.2012
High School Diploma -
Foy H. Moody High School
05.2005
Skills
- Customer Relations
- Accident Investigations
- Regulatory Compliance
- Settlement Determinations
- Settlement Negotiations
- Coverage Assessments
- Attorney Collaboration
- Documentation Review
- Payment Processing
- Team Leadership
- Investigation Management
- Reserves Adjustment
- Liability Determination
- Property Damage Assessment
- Litigation Support
- Claims Processing
- Policy Investigations
- Computer Skills
- Coding Expertise
- Billing Procedures
- Vendor Collaboration
- Fraud Identification
- Complex Problem Solving
- Decision-Making
- Critical Thinking
- Verbal and Written Communication
- MS Office
Timeline
Total Loss Resolution Specialist
Reserv
12.2023 - Current
Auto Adjuster III
USAA
07.2019 - 12.2023
Total Loss Adjuster
USAA
07.2017 - 07.2019
Assistant Property Manager
Armon Bay Apartments
10.2010 - 12.2015
Bachelors of Business Administration -
University of Incarnate Word
Associates of Business Administration -
Del Mar College
High School Diploma -
Foy H. Moody High School
Similar Profiles
COLIN R WEBERCOLIN R WEBER
Claims Manager at RESERV Claims Analysis LLCClaims Manager at RESERV Claims Analysis LLC
ABHINAV SINGH SISODIAABHINAV SINGH SISODIA
Entrepreneurial Ventures & Director and CTO at Reserv. Advisory Pvt. Ltd.Entrepreneurial Ventures & Director and CTO at Reserv. Advisory Pvt. Ltd.
JACOB SHRADERJACOB SHRADER
Electrical Systems at United States Airforc/ United States Air-force ReservElectrical Systems at United States Airforc/ United States Air-force Reserv
Timothy DuttonTimothy Dutton
ECU Production Line Filter Weld /shipping/material at Hitachi AmericaECU Production Line Filter Weld /shipping/material at Hitachi America
Dave P. CollinsDave P. Collins
IT Program Manager (Security) at Administrative Office of the U.S. CourtsIT Program Manager (Security) at Administrative Office of the U.S. Courts