JENNIFER MORGAN
Ofallon,IL
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Manager of Client Coding Services
Legacy Health LLC
Dallas , TX
03.2024 - Current
- Developed coding standards and guidelines to ensure accuracy of data entry.
- Conducted regular audits on coding processes for quality assurance.
- Provided training and support to coding staff on current industry standards.
- Monitored progress of code development projects and provided feedback as needed.
- Resolved coding issues in a timely manner, including discrepancies between codes used by different departments.
- Collaborated with other teams to identify opportunities for streamlining code management process.
- Analyzed existing systems and procedures related to coding activities, recommending improvements when necessary.
- Ensured compliance with applicable laws and regulations pertaining to coding practices.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Communicated with healthcare personnel, including practitioners to promote accuracy.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Advised on the impact of coding decisions on reimbursement and compliance.
- Conducted audits to ensure compliance with federal and state regulations.
- Ensured customer satisfaction by promptly responding to inquiries and requests.
Director of Coding Operations
Virtix Health
Pheonix, AZ
04.2022 - 01.2024
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Assessed employee performance against established benchmarks or targets.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Delegated work to staff, setting priorities and goals.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Implemented systems for tracking progress on key initiatives or projects.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Analyzed data to inform decision-making and strategic direction.
Coding Client Service Manager
Edelberg & Associates
Remote, Remote
03.2019 - 04.2022
- Developed and managed client relationships to ensure satisfaction with services provided.
- Coordinated with internal teams to develop strategies for addressing customer needs in a timely manner.
- Monitored progress of code development projects and provided feedback as needed.
- Prepared reports outlining overall performance of the coding department and identified areas needing improvement.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Maintained updated knowledge of coding requirements, which included continuing education and certification renewal.
- Verified proper coding, sequencing of diagnoses, and accuracy of procedures.
- Quickly responded to staff and client inquiries regarding CPT codes.
- Performed quality assurance checks on coded data.
- Managed coding for multiple specialties, ensuring specific codes are accurately applied.
Coding Operations Manager
Vee Technologies
New York, NY
06.2016 - 12.2020
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Performed quality assurance checks on coded data.
- Assisted with the development of coding policies and procedures.
- Managed coding for multiple specialties, ensuring specific codes are accurately applied.
- Reviewed patient records and assigned accurate codes for diagnoses and procedures.
- Participated in coding team meetings to discuss challenges and best practices.
- Utilized coding software and tools efficiently to expedite the coding process.
Quality Auditor
Arrohealth/Ciox
Remote, Remote
01.2016 - 06.2017
- Conducted internal audits to ensure compliance with quality standards.
- Maintained updated knowledge through continuing education and advanced training.
- Conducted risk assessments to identify potential areas of fraud or non-compliance.
- Worked closely with management to discuss external audit results and action plans.
- Provided Education to Coders based on Quality Results.
Independent Coding Contractor
Felisha Bochantin HIM
Remote, IL
10.2014 - 03.2016
- Quality Review of post bill outpatient denied claims.
- Attended vendor coding calls for educational purposes and directives.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
- Coded diagnoses and procedures from patient medical records using ICD-10-CM and CPT-4 codes.
- Maintained up-to-date knowledge of coding changes, updates, and new rules.
- Maintained high accuracy rate on daily production of completed reviews.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
Bachelor of Science - Special Education
Grand Canyon University
Phoenix, AZ01-2016
CPC Certification
AAPC
Remote03-2014
Associate of Science - Eduation
Rend Lake College
Ina, IL01-2014
Skills
- Operations Management
- Staff Development
- Workforce Management
- Staff Training and Development
- Team Leadership
- Time Management
- Expectation setting
- Project Management
- Performance Evaluations
- Complex Problem-Solving
- Performance Management
Timeline
Manager of Client Coding Services
Legacy Health LLC
03.2024 - Current
Director of Coding Operations
Virtix Health
04.2022 - 01.2024
Coding Client Service Manager
Edelberg & Associates
03.2019 - 04.2022
Coding Operations Manager
Vee Technologies
06.2016 - 12.2020
Quality Auditor
Arrohealth/Ciox
01.2016 - 06.2017
Independent Coding Contractor
Felisha Bochantin HIM
10.2014 - 03.2016
Bachelor of Science - Special Education
Grand Canyon University
CPC Certification
AAPC
Associate of Science - Eduation
Rend Lake College
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