Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Morgan

Licensed Managing Nail Tech
Cincinnati,OH

Summary

Dynamic customer service professional with a proven track record at TriHealth, excelling in conflict mediation and effective communication. Recognized for enhancing customer satisfaction through personalized payment plans and eco-friendly billing solutions. Committed to continuous improvement and fostering strong client relationships, ensuring exceptional service delivery in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Billing Customer Service Representative

TriHealth
04.2009 - 12.2022
  • Initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
  • Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
  • Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
  • Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
  • Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
  • Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
  • Liaised with internal departments such as Coding and Billing to ensure accurate calculation of charges based on contract terms and service usage data.
  • Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
  • Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
  • Actively participated in ongoing professional development opportunities, staying current with industry trends and emerging technologies related to billing systems.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educate customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Managing Manicurist

The Nail Image
02.2005 - 01.2017
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Initiated cross-selling opportunities with other salon services such as hair styling or skincare treatments for enhanced customer value proposition.
  • Continuously updated knowledge of industry trends and best practices through attending workshops, trade shows, and networking events.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
  • Offered personalized services according to needs and preferences.
  • Kept client's nails in great condition and offered advice on maintaining manicures.
  • Practiced highest standards of sanitation and sterilization of salon equipment.
  • Educated clients on proper use of salon products.
  • Provided clients with advice and education on best nail care practices.

Education

Associate of Arts - General Studies

Cincinnati State Technical And Community College
Cincinnati, OH

Licensed Managing Manacurit - Ohio Managing Manicurist License

TriCounty Beauty College
Cincinnati, OH
05-2001

Skills

  • Customer service excellence
  • Effective communication
  • Computer proficiency
  • Conflict mediation

Timeline

Billing Customer Service Representative

TriHealth
04.2009 - 12.2022

Managing Manicurist

The Nail Image
02.2005 - 01.2017

Associate of Arts - General Studies

Cincinnati State Technical And Community College

Licensed Managing Manacurit - Ohio Managing Manicurist License

TriCounty Beauty College

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Jennifer MorganLicensed Managing Nail Tech