Jennifer Morgan
Licensed Managing Nail Tech
Cincinnati,OH
Summary
Dynamic customer service professional with a proven track record at TriHealth, excelling in conflict mediation and effective communication. Recognized for enhancing customer satisfaction through personalized payment plans and eco-friendly billing solutions. Committed to continuous improvement and fostering strong client relationships, ensuring exceptional service delivery in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Billing Customer Service Representative
TriHealth
Cincinnati, OH
04.2009 - 12.2022
- Initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
- Implemented electronic billing options for customers, reducing paper waste and promoting eco-friendly practices within the company.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
- Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
- Liaised with internal departments such as Coding and Billing to ensure accurate calculation of charges based on contract terms and service usage data.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Supported cross-functional projects focused on process improvements within the Billing Department, leading to increased operational efficiency.
- Actively participated in ongoing professional development opportunities, staying current with industry trends and emerging technologies related to billing systems.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educate customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Managing Manicurist
The Nail Image
7831 Kenwood Road Unit 11, Cincinnati, Oh 45236
02.2005 - 01.2017
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Kept tidy and organized area to comply with cleanliness standards.
- Initiated cross-selling opportunities with other salon services such as hair styling or skincare treatments for enhanced customer value proposition.
- Continuously updated knowledge of industry trends and best practices through attending workshops, trade shows, and networking events.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Offered personalized services according to needs and preferences.
- Kept client's nails in great condition and offered advice on maintaining manicures.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Educated clients on proper use of salon products.
- Provided clients with advice and education on best nail care practices.
Education
Associate of Arts - General Studies
Cincinnati State Technical And Community College
Cincinnati, OHLicensed Managing Manacurit - Ohio Managing Manicurist License
TriCounty Beauty College
Cincinnati, OH05-2001
Skills
- Customer service excellence
- Effective communication
- Computer proficiency
- Conflict mediation
Timeline
Billing Customer Service Representative
TriHealth
04.2009 - 12.2022
Managing Manicurist
The Nail Image
02.2005 - 01.2017
Associate of Arts - General Studies
Cincinnati State Technical And Community College
Licensed Managing Manacurit - Ohio Managing Manicurist License
TriCounty Beauty College