Summary
Overview
Work History
Education
Skills
Certification
Timeline
Jennifer Morgan

Jennifer Morgan

Real Estate
Roanoke,AL

Summary

Drove customer satisfaction initiatives through proficient troubleshooting and support. Oversaw property inspections by refining data entry and appraisal methodologies. Cultivated team collaboration to optimize workflow and elevate service delivery standards.

Overview

6
6
years of professional experience

Work History

Regional Manager

Progressive Real Estate Services, LLC
San Diego, CA
03.2021 - 06.2023

Directed the setup of property inspection services in 8 states under CEO's guidance. Oversaw recruitment processes, including sourcing and interviewing candidates. Managed client appointment scheduling to enhance service delivery.

Key Holder

Dollar General
Wedowee
01.2019 - 10.2020
  • Directed team activities and addressed operational challenges as acting manager in the manager's absence.
  • Open and close store
  • Count and handle large amounts of cash and deposits
  • Check in vendors and inventory
  • Aid cashiers in questions and returns
  • Recover and restock freight
  • Assist customers and answer phones

Secretary/Appraisal Assistant

Reliance Realty, LLC
07.2012 - 07.2014
  • Achieved efficient communication management by handling multiple phone lines for agents. Enhanced operational efficiency through timely faxing and copying services. Produced impactful flyers for agents, contributing to successful property marketing. Administered rental properties and executed financial tasks, including check writing and tax management, leveraging advanced software tools.
  • Executed photo uploads and blueprint sketching in the appraisal system to enhance appraisal accuracy and efficiency.
  • Coordinated communication and documentation for billing and receiving activities involving mortgage companies.

Secretary/Receptionist

Litsey Tax Service
Roanoke
01.2010 - 04.2010

Managed appointment scheduling and responded to client inquiries via phone. Oversaw tax assistance processes to ensure compliance and accuracy. Facilitated administrative operations to improve service delivery.

Data Entry Clerk

HDI Solutions
04.2006 - 01.2009

Performed data entry and coding of accident reports, ensuring adherence to Texas state standards.

Education

Real Estate Management/Appraisal - Undergraduate

American Public University
05.2025 - 06.2025

Being a single mother of 4 very small children under the age of 13 with little to no support, I had to drop out of school until my youngest daughter started school this past year. So now I am trying to get back on routine of things.

High school diploma or GED - undefined

Randolph Vocational School
05.2004

Skills

Performed comprehensive analysis to diagnose and resolve software issues, contributing to improved operational stability

Nurtured team growth and maximized performance to support alignment with organizational goals via effective leadership and strategic initiatives

Conducted candidate evaluations and sourcing to strengthen overall workforce quality in support of organizational goals

Directed the creation of strategic social media initiatives to strengthen brand presence Oversaw the deployment of customized content approaches to enhance audience participation Championed community development by facilitating significant interactions across multiple channels

Orchestrated cross-functional teams to ensure timely project completion through strategic management of team dynamics and resource allocation Optimized project outcomes by refining processes and enhancing team performance Fostered robust partnerships with stakeholders to align projects with strategic goals and drive success

Directed initiatives that significantly improved customer satisfaction through effective team leadership Championed enhancements in sales performance by executing strategic merchandising initiatives Optimized inventory processes to drive overall operational efficiency

Directed initiatives to enhance catalog accuracy by implementing structured record management strategies Championed improvements in inventory processes, leading to increased operational efficiency Promoted interdepartmental collaboration to optimize data organization and retrieval systems

Conducted comprehensive reviews of tax documentation to improve client financial outcomes by identifying optimal deductions and credits

Oversaw financial record management through QuickBooks to enhance accuracy and reliability Optimized data entry workflows to boost team productivity Delivered financial reports punctually to facilitate informed strategic decisions

Led initiatives to enhance workflow efficiency through the strategic implementation of Microsoft Office applications for project documentation and communication Cultivated team collaboration by designing structured presentations and analytical reports Drove project success by overseeing comprehensive record-keeping and timeline management

Identified and rectified technical challenges to reduce downtime and improve system performance

Guided cross-departmental teams through project phases to achieve timely completions Promoted interdepartmental collaboration to optimize project results Cultivated a culture of accountability that enhanced overall team effectiveness

Directed initiatives to enhance data management systems with Microsoft Access Improved reporting capabilities by refining query processes Promoted database accuracy and reliability through strategic oversight and maintenance practices

Led initiatives to boost tenant satisfaction through strategic property management practices Oversaw enhancements in service delivery by refining operational workflows Developed strong tenant relationships to strengthen community engagement and cohesion

Oversaw data entry processes to maintain accuracy and reliability Streamlined document management systems to improve operational efficiency Organized scheduling to optimize resource allocation and project timelines

Directed initiatives to elevate customer satisfaction through effective resolution of inquiries and complaints Oversaw process improvements that enhanced service delivery and fostered team collaboration Developed positive customer relationships that contributed to increased repeat business

Directed enhancements in interdepartmental communication by overseeing multi-line phone systems Championed operational improvements by addressing and resolving system challenges Cultivated user engagement through comprehensive training on phone system functionalities

Directed inventory control and delivered training programs to optimize operational efficiency and elevate customer satisfaction

Formulated detailed social media plans to strengthen cohesive brand identity across various channels

Coordinated email interactions and calendar scheduling via Microsoft Outlook to support operational productivity

Executed structured interviews to ensure candidate alignment with job requirements and organizational needs

Led initiatives to enhance user satisfaction through the delivery of effective technical support solutions Optimized operational workflows by establishing efficient help desk procedures Promoted a collaborative team culture that accelerated response times and elevated user experiences

Identified and corrected windows-related problems to ensure seamless user operations

Monitored and identified key market trends to inform strategic planning for business development optimization

Analyzed market trends to inform strategic decisions aimed at improving sales performance and optimizing product placement

Directed cross-functional teams to achieve project milestones ahead of schedule while cultivating a collaborative atmosphere Enhanced operational workflows by refining processes and facilitating open communication Drove successful project results through strategic planning and execution

Directed strategic marketing initiatives to enhance brand visibility and engage key demographics Championed customer engagement through the development of cutting-edge promotional strategies Coordinated efforts among cross-functional teams to drive successful project outcomes

Developed and instituted appointment scheduling frameworks aimed at reducing client wait times

Promoted teamwork across departments to streamline project workflows and boost operational effectiveness

Performed in-depth analysis and diagnosis of issues to optimize troubleshooting processes

Directed resource allocation strategies to align with and fulfill organizational objectives

Performed comprehensive troubleshooting to ensure enhanced system functionality and dependability

Oversaw management functions to ensure alignment with organizational goals and objectives

Conducted systematic troubleshooting to enhance system performance and reliability

Management

Troubleshooting

Certification

Driver's License

Timeline

American Public University - Real Estate Management/Appraisal, Undergraduate
05.2025 - 06.2025
Regional Manager - Progressive Real Estate Services, LLC
03.2021 - 06.2023
Key Holder - Dollar General
01.2019 - 10.2020
Secretary/Appraisal Assistant - Reliance Realty, LLC
07.2012 - 07.2014
Secretary/Receptionist - Litsey Tax Service
01.2010 - 04.2010
Data Entry Clerk - HDI Solutions
04.2006 - 01.2009
Randolph Vocational School - High school diploma or GED,
Jennifer MorganReal Estate