Jennifer Morrison
Williamston,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Facility Manager
Take Heart Church
Greenville , SC
06.2021 - Current
- Monitored inventory levels of cleaning and maintenance supplies used in the facility's operations and would order more when needed.
- Prioritized and performed routine maintenance to keep facility in excellent shape.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Monitored facility maintenance for cleanliness and recommended improvements to overall aesthetics.
- Planned and completed group projects, working smoothly with others.
Financial Administrator
Take Heart Church
Greenville, SC
10.2016 - 06.2021
- Generated expense, income, and open balances reports.
- Performed monthly reconciliations of bank statements and general ledger accounts.
- Completed weekly and monthly payroll for 12 salaried employees.
- Maintained accurate records of all financial transactions.
- Served as a liaison between departments regarding financial issues.
- Tracked and documented tithes and offering.
- Performed account reconciliations and conducted investigations into discrepancies.
- Tracked and documented expenses to maintain operations within budget.
- Communicated with clients to address and resolve billing or payment disputes.
- Ensured timely filing of tax returns by maintaining accurate records throughout the year.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
- Approached congregation and community and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with congregation and community requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish church's goals.
- Provided excellent service and attention to congregation and community when face-to-face or through phone conversations.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Bank Teller
Truist Bank
Anderson, SC
02.2013 - 03.2014
- Built and maintained client relationships through quality, personalized interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Delivered exceptional service to customers in person or over telephone.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified needs of customers promptly and efficiently.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Reconciled cash and checks against computer records at end of shift.
- Processed customer deposits and withdrawals accurately, cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed special services for customers such as ordering bank cards, checks, placing stop payment orders, issuing money orders and cashier checks.
- Directed specific questions to appropriate branch personnel.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Waitress
Yoshi Express
Seneca, SC
04.2010 - 02.2013
- Maintained a professional attitude while working in a fast-paced environment.
- Checked that all orders were accurate before delivering to customers.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Stocked service areas with supplies during slow periods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and confirmed complete orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Completed assigned tasks within designated timeframes.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Customer Service Specialist
Books-A-Million
Anderson, SC
05.2008 - 04.2010
- Received multiple promotions during employment (started as Cashier promoted to Kids Specialist, then Cafe Specialist then Customer Service Specialist).
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Updated system with customer order specifics and customer details, and billing information.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Maintained knowledge of current promotions, sales, store policies and security practices.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Took special orders in person and over telephone, generating additional revenue every month.
- Identify and return damaged/broken products back to distribution according to store procedure.
- Assist in setting displays, tables and features using plan-o-grams and sublimating when needed.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated cash registers to process customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Created complex, hand-crafted beverages based upon customer preferences.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Education
Some College (No Degree) - Associate of Business
Tri County Technical College
Pendleton, SCSkills
- Database Management
- Customer Service
- Office Administration
- Prioritization and Time Management
- Filing Experience
- Product Recommendations
- Inventory Management
- Merchandise Displays
- Customer Assistance
- Product Knowledge
- Engaging With Diverse Customers
- Strong Communication and Interpersonal Skills
- Organization
Affiliations
- Homeschooling a 9th grader and 3rd grader while catering to their unique learning style.
Timeline
Facility Manager
Take Heart Church
06.2021 - Current
Financial Administrator
Take Heart Church
10.2016 - 06.2021
Bank Teller
Truist Bank
02.2013 - 03.2014
Waitress
Yoshi Express
04.2010 - 02.2013
Customer Service Specialist
Books-A-Million
05.2008 - 04.2010
Some College (No Degree) - Associate of Business
Tri County Technical College