Jennifer Morrison
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Recruiter
Randstad Digital
San Diego, CA
09.2022 - Current
- Reviewed job applications received from external sources such as Dice or LinkedIn Recruiter.
- Created job postings that accurately described the roles and responsibilities of each position being filled.
- Followed up with both applicants and hiring managers throughout the recruitment process until a successful hire is achieved.
- Developed and maintained relationships with hiring managers to understand their needs, preferences, and expectations.
- Conducted background checks, reference checks, and other pre-employment screenings as required by the company.
- Maintained an organized database of applicants using applicant tracking systems.
- Maintained database of established ongoing outreach efforts for qualified IT candidates to provide proactive approach to recruiting needs.
- Consistently led the West Coast Delivery team in GP and achieved a record-breaking single Perm fee of 58k.
- Drafted offer letters based on approved candidate selections and negotiated salaries when needed.
- Partnered with internal stakeholders including HR Managers, Hiring Managers and Executives on recruitment initiatives.
- Advised hiring managers on effective interviewing techniques and strategies for selecting top talent.
- Analyzed market trends and identified areas where improvements could be made in the hiring process.
Senior Staffing Manager
TalentZok
Rancho Bernardo, CA
05.2021 - 08.2022
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Met with clients to ascertain current and long-term staffing needs.
- Maintained availability of professional talent needed to meet business objectives.
- Guided clients on how to conduct background checks and verify references.
- Explained job duties, compensation and benefits to potential candidates.
- Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
- Provided hiring status updates to HR and managers for comprehensive oversight.
- Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
- Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
- Created and maintained positive relationships with hiring managers and HR partners.
- Attained the prestigious President Club Winner title by surpassing Sales goals and overall GP
- Received numerous awards for surpassing the $50k milestone in monthly billing.
Recruiting Coordinator
ESP Personnel
Thousand Palms, CA
02.2021 - 05.2021
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Coordinated incoming job requisitions and applications.
- Verified applicant references and employment details.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Scheduled and conducted 15 interviews each week.
- Maintained filing system of current, prospective and future positions.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Currently have about 10 nurses on 13 week contracts, with 17 that are being submitted as future possible candidates for month of March
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
District Manager
Palm Beach Tan
Chino, CA
12.2017 - 05.2020
- In charge of hiring employees, payroll, supply orders for stores, handled all HR issues with staff.
- All of which was accomplished through hard work and customer service.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Coordinated with other district managers to actualize strategies for improving performance and growing circulation volumes and sales.
- Modeled best practices for sales and customer service.
- Implemented new customer service model at multiple locations, resulting in 35% boost in customer service ratings.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Built positive and productive relationships with store and field leadership.
- Created various selling and merchandising programs impacting bottom line performance.
- Supervised 6 locations to enforce high-quality standards of operation.
- Drove sales for 6 stores in district, generating $5.5million in annual volume.
- Held weekly meetings with Store managers to identify techniques to overcome sales obstacles.
Customer Service Manager
Michaels
Palm Desert, CA
02.2013 - 12.2017
- In charge of customer experience along with staffing and scheduling.
- During time worked store was awarded highest customer service achievement.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Improved customer service initiatives by streamlining sales and order management processes.
- Worked with marketing department to launch and manage promotional activities and campaigns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma -
La Quinta High School
La Quinta, CACertified Phlebotomist - Health Care
College of The Desert
Palm Desert, CA12-2016
No Degree - General Studies
Norco College
Norco, CA01-2011
Skills
- Store Management Experience
- Six Sigma Green Belt
- Coaching and Mentoring
- Exit Interviews and Processes
- Recruiting and Interviewing
- Bargaining Agreements
- Drafting and Administering Contracts
- Hiring and Firing
- Candidate Sourcing
- Scheduling Processes
- Company Leadership
- Candidate Screening
- Career Counseling
- KPI Development
- Cold-calling
- Client Relations
- Salary Negotiation
- Hiring and retention strategies
- Vendor Relations
- Lead Generation
- Customer Service
- Account Servicing
- Sales Analysis
- Client Relationship Management
Additional Information
- Willing to relocate: Anywhere
Accomplishments
- Presidents Club Winner
Certification
- Lean Six Sigma - Green Belt
References
References available upon request.
Timeline
Technical Recruiter
Randstad Digital
09.2022 - Current
Senior Staffing Manager
TalentZok
05.2021 - 08.2022
Recruiting Coordinator
ESP Personnel
02.2021 - 05.2021
District Manager
Palm Beach Tan
12.2017 - 05.2020
Customer Service Manager
Michaels
02.2013 - 12.2017
High School Diploma -
La Quinta High School
Certified Phlebotomist - Health Care
College of The Desert
No Degree - General Studies
Norco College