Jennifer Morrow
Clinton Township,MI
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
27
27
years of professional experience
Work History
Senior Account Manager
Lakeside Insurance/Assured Partners
01.2002 - Current
- Mentored junior account management professionals to develop skills and increase company revenue.
- Provided extensive support in sales, technical and business areas to key accounts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Educated clients on insurance policies and procedures.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Analyzed customer needs to provide customized insurance solutions.
- Identified and solicited sales prospects in agency databases, in addition to cold-calling.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Conducted annual reviews of existing policies to update information.
Insurance Agent
Farmers Insurance Cadili Agency
11.1996 - 09.2001
- Utilized CRM software to manage client relationships.
- Educated clients on insurance policies and procedures.
- Cross-sold insurance products to existing clients to reach sales targets.
Skills
- Account Management & Retention
- Contract Review and Analysis
- Building Relationships
- Microsoft Office
- New Agent Training
- Lead Development
- Client Relations
- Policy Renewals
- Excellent Negotiation Skills
- Operations
- CRM Software - Applied (TAM), AMS, ACS, PL Rater
Timeline
Senior Account Manager
Lakeside Insurance/Assured Partners
01.2002 - Current
Insurance Agent
Farmers Insurance Cadili Agency
11.1996 - 09.2001