Jennifer Morrow
Clinton Township,MI
Summary
Detailed Senior Insurance Account Manager offering 28 years of experience in delivering client-focused solutions, successfully meeting sales goals, building partnerships, retaining key accounts and enhancing profits. Excellent critical thinking, problem-solving and communication skills. Strong leader with proficiency in growing professional network, influencing decision-makers and devising effective strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Lakeside Insurance/Assured Partners
01.2002 - Current
- Developed and implemented marketing strategies to boost sales and increase customer base, including agency databases and cold-calling
- Analyzed customer needs to provide customized insurance solutions.
- Educated clients on insurance policies and procedures.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Cross-sold insurance products to existing clients to reach sales targets.
- Consistently met or exceeding personal sales quotas.
- Provided extensive support in sales, technical and business areas to key accounts.
- Conducted annual reviews of existing policies to update information.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Mentored junior account management professionals to develop skills and increase company revenue.
Insurance Account Manager
Farmers Insurance Cadili Agency
11.1996 - 09.2001
- Educated clients on insurance policies and procedures.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
Education
No Degree - Business Management
Macomb Community College
Warren, MISkills
- Lead Development
- Building Relationships
- Client Relations
- Account Management & Retention
- Policy Renewals
- Contract Review and Analysis
- Excellent Negotiation Skills
- Operations of Agency
- New Agent Training
- Microsoft Office
- CRM Software - Applied (TAM), AMS, ACS, PL Rater
Certification
- Licensed Property and Casualty - State of Michigan
- Licensed Life - State of Michigan
Timeline
Senior Account Manager
Lakeside Insurance/Assured Partners
01.2002 - Current
Insurance Account Manager
Farmers Insurance Cadili Agency
11.1996 - 09.2001
No Degree - Business Management
Macomb Community College