Jennifer Morrow
Culpeper,VA
Summary
Proven Arbitration Adjuster at GEICO with expertise in property valuation and claims investigation. Excelled in delivering exceptional customer service and efficiently managing caseloads, leading to a significant improvement in claims processing speed. Skilled in damage assessment and insurance policy coverage, adept at driving successful litigations and negotiations. Insurance Adjuster skilled in investigating and analyzing liability concerning property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 25 years of experience interviewing specialists, witnesses and claimants to compile information. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Resourceful auto damage professional promoting 25 years of expertise assessing coverage and overseeing claims review. Leverages well-developed communication skills to deliver information to policyholders. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Arbitration Adjuster
GEICO, Government Employees Insurance
09.1998 - 08.2024
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Prepared summaries of damage, payments, and policy coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Handled all calls from customers and other stakeholders about recovery processes.
- Identified suspicious losses and contacted manager for investigative assistance.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up with insured individuals regarding deductibles payments.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Directed claims negotiations within allowable limit of $3500.00 and supported successful litigations for advanced issues.
Payment Recovery Adjuster
GEICO, Government Employees Insurance
09.1998 - 08.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- See all job functions listed above
Claim Dispatcher/Rental Specialist
GEICO, Government Employees Insurance
09.1998 - 08.2024
- Examined claims forms and other records to determine insurance coverage.
- Directed dispatching, routing, and tracking of daily claims.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Managed payments and billing for rental vehicles.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Managed multiple tasks in high-volume environment.
Education
High School Diploma -
Stafford Senior High School
Fredericksburg, VA06.1991
Skills
- Property valuation
- Technical knowledge
- Claims Investigation
- Damage Assessment
- Insurance policy coverage knowledge
- Claims Processing
- Policy investigations
- CCC Reports
- Accident scene investigations
- Highly motivated
- Caseload Management
- Property loss
- Automobile claims specialist
Timeline
Arbitration Adjuster
GEICO, Government Employees Insurance
09.1998 - 08.2024
Payment Recovery Adjuster
GEICO, Government Employees Insurance
09.1998 - 08.2024
Claim Dispatcher/Rental Specialist
GEICO, Government Employees Insurance
09.1998 - 08.2024
High School Diploma -
Stafford Senior High School