Jennifer Morrow
SALES
Dallas,TX
Summary
Highly experienced Customer Service professional, proficient in researching and resolving customer problems by utilizing strong communication skills to deliver customer satisfaction. In depth experience assessing individual needs, up-selling and cross-selling solutions to better serve both the customer and the company. Detail-oriented, multi-tasker that excels in high volume customer service environments.
Overview
20
20
years of professional experience
Work History
Sales Manager
ABBOTT-IPCO INC
09.2017 - Current
- Led sales team to achieve quarterly revenue targets through strategic planning and execution.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Attended industry events and conventions to expand sales opportunities.
- Fostered relationships with key clients, enhancing customer satisfaction and loyalty.
- Streamlined sales processes, improving efficiency and reducing cycle time for closing deals.
- Mentored junior sales staff, providing guidance on best practices and professional development.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Lead Server
Hillstone Restaurant
11.2015 - 09.2017
- Food Service at upscale american fare restaurant. Executes daily menu presentation and shares distinguished knowledge of certified Angus prime beef and other gourmet menu items
- Serves a high volume of customers and entrusted with important clients and large groups
- Provides wine presentations and recommendations to a discerning clientele
- Collaborates with the kitchen through POS and verbally to maximize the customer satisfaction
- Utilizes a personal system to organize customer orders and provide excellent service
- Consistently praised in customer service for friendliness and efficiency
- Responsible for training new hires
- Successfully works in a team environment environment to coordinate guests entire dining experience
Leasing Manager
Presidium Management
03.2012 - 11.2015
- South Side on Lamar: Marketing and Leasing Specialist of a 300+ units property
- Greeted, pre-qualified, and followed up with prospective tenants; process and verified eligible tenant applications
- Collected and recorded application fees and deposits; accurately documented all financial transactions
- Ensured completed lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in the agreements
- Performed administrative duties such as rent collection, communicating with tenants, and maintaining property
- Assisted in development of marketing plans, Internet and print advertisements
- Generates ideas and plans on various methods of advertising to increase traffic
- Wrote and submitted order requests to maintenance department; followed up on maintenance process with residents
- Gathered data for weekly market surveys of surrounding properties to ensure competitive edge
- Proficient in YARDI
Bar Manager
Absinthe Lounge
01.2010 - 03.2012
- Art Nouveau décor lounge, in which a number of artists and musicians perform nightly
- Intense, fast paced environment, serving large crowds of 100 or more
- Responsible for daily operations of bar including opening, closing bar and inventory accountability
- Fiscally responsible for reconciliation cash drawer, credit card receipts, refunds and maintain low liquor cost
- Consistently lead bar team in sales goals, top producer of sales in 2011 and 2012
- Successfully booked 10-15 performances and parties in our VIP room per month
- Acted as a mediator and problem solver to dissolve disputes amongst bar patrons
Independent Contractor
Texas Legends
06.2010 - 09.2010
- Introduced a brand new minor league basketball team, affiliated with the Dallas Mavericks
- Handled 100 or more cold calls per day to corporate bookings
- Conducted daily tours with prospective clients of the Dr. Pepper Arena
- Conquered challenges in selling a venue that was not fully developed as a basketball arena
- Determined clients needs during tours and sold season tickets to corporate, private and small businesses based on their budget and needs
- Responsible for marketing to surrounding cities by attending Chamber of Commerce meetings and highly involved in community events and activities: Battle of the Badges, Wipe Out Kids Cancer
Branch Manager
Enterprise Rent-A-Car
03.2005 - 11.2009
- Developed local strategic business plans that contributed towards the company’s 9 billion quota
- Ensured company culture objectives were communicated and implemented to maintain high morale
- Administered interviews for regional offices and performed extensive hiring, training and development
- Supervised 10-15 branch employees by conducting daily staff meetings, generating employee schedules, and coaching them to achieve their monthly goals, which resulted in an 80% promotion rate under my management
- Responsible for marketing and negotiating contracts with corporate businesses
- Generated business through multiple channels including car dealerships, insurance companies, auto repair facilities and hotels throughout Dallas
- Ensured branch profitability by controlling receivables and creating cost cutting initiatives
Education
Bachelor of Sociology - Minor in Economics
University of Kansas
Lawrence, KS12.2004
Skills
- Proficient in Microsoft Word, Excel, Outlook, YARDI, Aloha, Customized Interface Systems; excellent customer service with a genuine understanding of people and their needs; highly organized; detailed oriented; motivator and works well in team environments; establish and maintain professional relations with employees, vendors and customers
- Relationship building
- Sales team training
- Verbal and written communication
- Sales expertise
Timeline
Sales Manager
ABBOTT-IPCO INC
09.2017 - Current
Lead Server
Hillstone Restaurant
11.2015 - 09.2017
Leasing Manager
Presidium Management
03.2012 - 11.2015
Independent Contractor
Texas Legends
06.2010 - 09.2010
Bar Manager
Absinthe Lounge
01.2010 - 03.2012
Branch Manager
Enterprise Rent-A-Car
03.2005 - 11.2009
Bachelor of Sociology - Minor in Economics
University of Kansas
Similar Profiles
Khalid YakubKhalid Yakub
Production Packager at IPCO Manufacturing CompanyProduction Packager at IPCO Manufacturing Company
Rodrigo LeraRodrigo Lera
Electrical Intern at IPCOElectrical Intern at IPCO
IRINA KAKOUCHAIRINA KAKOUCHA
Logistics and Financial Operator - CDD Position at Ipco Trading SALogistics and Financial Operator - CDD Position at Ipco Trading SA
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO