Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Morse

Pace

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience

Work History

Brand Ambassador

Ulta Cosmetics
02.2025 - Current
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Worked with team to achieve sales goals for products.
  • Maintained clean, organized and professional work environment.

Beauty Advisor

Ulta Cosmetics
10.2022 - Current
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.

Patient Care Coordinator

Eastview Dental Care and Orthodontice
04.2015 - 05.2017
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Improved patient care outcomes with meticulous follow-up on treatment plans and medications.
  • Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
  • Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.

Patient Care Manager

Providence of Texas
04.2012 - 04.2015
  • Maintained accurate documentation of patient interactions, treatments administered, and progress notes in electronic medical records systems.
  • Managed budgets and resources effectively to reduce departmental costs while maintaining high standards of care.
  • Developed strong interdisciplinary team collaboration, resulting in better patient outcomes.
  • Oversaw day-to-day operations of the department, ensuring seamless coordination between all members of the care team.
  • Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
  • Collaborated with physicians and other healthcare professionals to develop comprehensive treatment plans for patients.
  • Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
  • Addressed family concerns promptly by collaborating closely with support services such as social workers or financial counselors.

Education

GED -

Brazos Christian
Bryan, TX

Skills

  • Customer service
  • Effective communicator
  • Customer engagement
  • Exceptional communication
  • Team leadership qualities
  • Customer relationship building
  • Goal-oriented mindset
  • Sales expertise
  • Staff training
  • Conflict resolution techniques
  • Scheduling
  • Inventory control
  • Floor operations and displays
  • Organizing and categorizing
  • Verbal communication
  • Administrative support
  • Appointment scheduling
  • Strong problem solver
  • Clerical support

Timeline

Brand Ambassador

Ulta Cosmetics
02.2025 - Current

Beauty Advisor

Ulta Cosmetics
10.2022 - Current

Patient Care Coordinator

Eastview Dental Care and Orthodontice
04.2015 - 05.2017

Patient Care Manager

Providence of Texas
04.2012 - 04.2015

GED -

Brazos Christian

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