Jennifer Mortensen

• Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
• Maintained a comprehensive understanding of dental procedures and terminology, enabling clear communication with both patients and insurance companies regarding billing matters.
• In charge of posting job openings and screening candidates.
• Verified insurance and communicated coverage to staff and patients.
• Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Solved customer challenges by offering relevant products and services.
• Best in Sales 2013 and 2014
• Most sales of a new high dollar item in all Salon Centric Stores

• Managed day-to-day business operations.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Enhanced client satisfaction by providing exceptional manicure and pedicure services.
• Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
• Enhanced client satisfaction by providing personalized haircuts, styling, and color services.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Served as management and personal assistant to owner
• Handled all packing and shipping of online and phone orders
• Handled customer inquiries and suggestions courteously and professionally.
• Updated financial records using various software programs for current, accurate accounts.