Jennifer Mosley

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Very passionate leader that believes that each person is vital to success and shall have the ability to participate in decisions for the betterment of the organization. I am known as being dependable and detail oriented. These traits have assisted my ability to earn and maintain the respect of my peers and leaders. My philosophy thrives on relationships both internal and external to my organization and increases the coalition of all stakeholders. I believe in effective communication and increasing responsibilities of everyone to ensure that the workforce increases talent management to the maximum extent.

• Leadership, Responsible for handling financial transactions including exchanging and/or converting cash for casino tokens, tickets, performing credit checks, and cashing checks for patrons. Accounted for all transactions and balances books to ensure accuracy at the end of my shift. Counted and verified incoming casino operation functions and submits to Auditing. Performed reconciliation and summaries of transactions to balance the books. Prepared and verified all shift work for cage department. Responsible for counting and preparing for the opening and closing of cash inventories at the beginning and end of each shift. Responsible for counting all cash and chips and monetary instruments accurately.
• Communication, Cultivate openness and collaboration by maintaining interpersonal skills and keeping an easily approachable attitude. Conduct focus meetings to enrich customer relationships, reveal trends, and correct deficiencies. Attend meetings as organization's representative with all levels of personnel from private industry, customers, and management officials to discuss financial matters. Serve as advisor to company leadership, and other staff and operating officials on all phases of inventories and potential incentives to customers.
• Leadership, Review insurance policy to determine coverage. Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Refer unresolved customer grievances to designated departments for further investigation. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Communication, Provide constant updates to customers, management, and stakeholders regarding the best way forward for individual accounts and business ventures. Update systems to provide detailed changes per each interaction outlining the agreeance of changes and how all parties benefit. Provide weekly updates to management to become more proficient at portfolio building for call center representatives. Assisted in the re-constructure of the new employee training through valuable input and questioning of processes that prove vital to engaging customers and each individual matter as a delegate of the company.

• Ms. Lesa Kuffman, Supervisor, Oak Grove Racing, Gaming, and Hotel, Oak Grove, KY, 931.216.1681, Lesa.kuffman@oakgrovegaming.com
• Ms. Fatima Ford, Personal Reference, Killeen, TX, 516.530.2323, Fatimaford64@gmail.com