Jennifer Moss
White Oak
Summary
Dynamic small business owner with a proven track record at Southern Charm the Cleaning Co, excelling in customer relations and financial management. Expert in developing quality control procedures and fostering strong client relationships, resulting in increased repeat business. Adept at administrative oversight and regulatory compliance, ensuring operational excellence and team engagement.
Overview
15
15
years of professional experience
Work History
Owner
Southern Charm the Cleaning Co
05.2011 - Current
- Managed scheduling and dispatching of cleaning crews for optimal efficiency.
- Developed and implemented quality control procedures to ensure service excellence.
- Trained new staff on cleaning protocols and company standards to maintain consistency.
- Conducted regular inspections of job sites to uphold performance standards and client satisfaction.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Insurance Specialist
Independent
09.2022 - 01.2025
- Processed insurance claims efficiently, ensuring accurate documentation and compliance with industry regulations.
- Assisted clients in understanding policy options, enhancing customer satisfaction through clear communication.
- Reviewed policy applications for accuracy, identifying discrepancies to minimize errors during processing.
- Collaborated with underwriters to assess risk factors, contributing to improved decision-making on policy approvals.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Acted as subject matter expert, answering internal, and external questions and inquiries.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
Administrative Assistant
BEI Equipment
08.2018 - 09.2022
- Managed scheduling and coordination of appointments for executives to enhance operational efficiency.
- Developed and maintained filing systems, ensuring accuracy and accessibility of critical documents.
- Assisted in preparing reports and presentations, streamlining communication across departments.
- Conducted inventory management tasks, tracking office supplies to support daily operations.
- Responded to customer inquiries promptly, fostering positive relationships with clients and vendors.
- Implemented process improvements for administrative workflows, increasing overall productivity within the team.
- Trained new staff on office procedures and software applications, promoting a collaborative work environment.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Administrative Assistant
Tietek LLC
07.2012 - 03.2018
- Organized company events and meetings, contributing to team cohesion and employee engagement initiatives.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Conducted research for project proposals, compiling information that supported winning bids.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Applied Science - Business
Texarkana College
Texarkana, TX05.2021
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Marketing
- Financial management
- Business administration
- Administrative oversight
Accomplishments
Received Gold status in East Texas for top preforming companies six years in a row.
Received Silver status in East Texas my first year in business.
Affiliations
Phi Theta Kappa
East Texas Small Business Owner Affilation
International Lions Club member
Timeline
Insurance Specialist
Independent
09.2022 - 01.2025
Administrative Assistant
BEI Equipment
08.2018 - 09.2022
Administrative Assistant
Tietek LLC
07.2012 - 03.2018
Owner
Southern Charm the Cleaning Co
05.2011 - Current
Associate of Applied Science - Business
Texarkana College