Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Personal Information
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Jennifer M. Page

Atlanta,Georgia

Summary

An accomplished case manager with over 15 years of experience transforming clients’ lives by analyzing their cases, negotiating a solution that meets state, and federal guidelines, and developing and executing the negotiated project. Strengths include solid communication, efficient problem-solving, and skillful in relationship building. Excellent ability to develop and deliver training clearly to diverse audiences. Proven ability to listen and collaborate. Proven confident liaison between clients, vendors, and agencies.

Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director|Case manager

Georgia Client Assistance Program
01.2006 - Current


  • Develop and maintain appropriate processes, toolkits, guidelines, timelines, and communication channels that support efficient and effective DEI operations.
  • Stay current on employee network best practices, updates, and trends and apply effective benchmarks to measure the impact of programs and initiatives.
  • Integrated diversity and inclusion best practices throughout the workplace.
  • Mitigate and resolve issues using advocacy, dispute resolution, and negotiation.
  • Create and implement an onboarding manual that includes best practices to enhance relationships in the workplace and with external partners.
  • Work cooperatively with state and federal agencies, community groups, and advocacy agencies to resolve systemic issues.
  • Manage projects, budgets, and timelines.
  • Oversee external vendor relationships.
  • Deliver presentations to leadership including diversity and inclusion proposals, program reviews, and post-event evaluations.
  • Responsible for creating, executing, supporting, leading our strategies and programs for retaining, developing, and nurturing our DEI community.
  • Lead the efforts to fulfill, rollout, and implement plans for new and existing systems to manage systems and review cases for eligibility.
  • Consult with federal agencies concerning education, updates, and issues that arise during the fiscal year.
  • Support and drive programs to enable, educate, and train staff on the importance of DEI.
  • Coordinate, manage, and track ADA/ADAAA accommodation requests and document all accommodation decisions.
  • A Subsidiary of Martin and Jones Law Office
  • Successfully petitioned to change newly implemented policy that otherwise would have negatively impacted ~15% of my projects.
  • Analyzed and effectively strategized to create and implement By-Laws with a cross-functional, diverse team.
  • Developed and delivered training to multi-disciplinary, inclusive groups (state and community) on a bi-quarterly basis.

Vocational Rehabilitation Counselor

Georgia Dept. of Labor|Voc. Rehab. Services
01.2004 - 01.2006
  • Reviewed/analyzed client information and evaluations to determine/verify eligibility for services.
  • Documented client and stakeholder correspondence and other materials according to agency policies and procedures.
  • Successfully organized and maintained a caseload that consisted of 120 clients.
  • Partnered with client and team to identify appropriate services and developed Individual Plan for Employment (IPE) within established time frame and according to policy.
  • Attended external and internal educational programs and professional meetings as available for continuing education.
  • Strong knowledge of ADA/ADAAA laws and legislation.
  • Critically assess and adjust the case management plan to clients changing needs.
  • Established the timely flow of cases through the rehabilitation process and that each client met requirements for completing their vocational goal.
  • Successfully completed 95% of cases on time in close collaboration with the client and stakeholders, including objectives and project scope to ensure cross-functional understanding.
  • Consistently delivered project goals with a caseload of 120 clients per quarter by tracking projects with clear and concise project planning and detailed status reports that were completed quarterly and reported to management.

Mental Health Technician

Three Rivers Center for Behavioral Health
01.2002 - 01.2004
  • Provided rehabilitation education to psychiatric patients.
  • Coordinated and managed several units of the facility to assist substance abuse patients, mentally/physically abused patients, and patients diagnosed with mental illness.
  • Facilitated individual and group counseling sessions to increase rehabilitative measures.
  • Provided staff with pertinent information to treat patients’ issues and implement treatment plans developed by the multidisciplinary treatment team.
  • Documented using the Healthcare Management Computer System that allows facility staff access to patient records.
  • Utilized educational background to ensure proper diagnosis of patients.
  • Planned, implemented, evaluated, and monitored treatment activities for clients with the multidisciplinary team.
  • Identified and recommended improvements for crisis intervention to maintain institutional policies and procedures, objectives, and quality assurance to the inpatient process.

Education

B.S. - Psychology

South Carolina State University
Columbia, SC

M.A. - Counseling

Webster University
Columbia, SC

Skills

  • Client Relationship Management
  • Client Success Planning
  • Complex Communication
  • Training & Development
  • Cross-Functional Teams
  • Resource Coordination
  • Vendor Management
  • Program Planning and Maintenance
  • Strategic Planning
  • People management
  • Creativity and innovation
  • Strategies and goals
  • Staff development
  • Negotiation
  • Rules and regulations
  • Legal and regulatory compliance
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Process improvements
  • Effective leader

Certification

Commission for Case Manager Certification

Certified Case Manager 4270483

Timeline

Director|Case manager

Georgia Client Assistance Program
01.2006 - Current

Vocational Rehabilitation Counselor

Georgia Dept. of Labor|Voc. Rehab. Services
01.2004 - 01.2006

Mental Health Technician

Three Rivers Center for Behavioral Health
01.2002 - 01.2004

M.A. - Counseling

Webster University

B.S. - Psychology

South Carolina State University

Personal Information

Title: Experienced Case manager

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