JENNIFER M RATTINER
BAINBRIDGE,OH
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate
Stoney Creek Garden/Farm
03.2025 - Current
- Grew seedlings with organic practices
- Maintained/watered 5 greenhouses
- Identified plants
- Medicinal/culinary herb knowledge
- Annuals, Perennials, floral knowledge
- Evaluated plant and soil conditions
- Cash register checkout for customers
- Utilized solutions to pests, weeds, and diseases
- Agricultural/Landscaping practices
- Plant propagation
Behavioral Specialist 2
Lighthouse Youth & Family Services
01.2025 - Current
- Promoted positive peer community
- Utilized TBRI strategies
- Aware of youth activities including providing a safe environment
- Provided support with youth regarding their personal, social, and educational development
- Organized/assisted with group activities
- TBS (Therapeutic Billable Services)
- Leadership in task organization (medication distribution, dish crew, bed checks, shift summaries, Incident reports, shift assignments, and family visits
- Shift lead when manager is absent and/or collaborates with manager with daily/nightly function of facility
- Peer mentorship
Behavioral Health Specialist
Lighthouse Youth & Family Services
09.2023 - Current
- Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
- Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
- Used Carelogic to document client information, progress notes, and treatment plans.
- Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
- Assisted clients in developing healthy coping mechanisms that contributed to sustained behavioral changes and improved overall wellbeing.
- Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.
- Served as a mentor for new behavioral health specialists, sharing knowledge and expertise to support their professional growth.
- Implemented and established behavior strategies by setting rules, reiterating expectations, and rewarding good behavior.
- Developed personalized treatment plans focusing on each client''s unique situation and goals, leading to better therapeutic results.
- Adhered to ethical and legal standards for confidentiality, protecting clients' privacy.
- Supported clients in navigating community resources when necessary, connecting them with appropriate services for further assistance.
- Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Youth Care Worker
Lighthouse Youth & Family Services
03.2024 - 09.2024
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Improved communication skills among youths by encouraging group discussions and collaborative projects.
- Enhanced youth development by implementing structured activities and educational support.
Plant Merchandiser
National Garden Service
03.2023 - 08.2023
- Collaborated with Kroger store management to optimize merchandising strategies for maximum impact.
- Promoted a safe work environment by adhering to safety guidelines and promptly addressing any hazards identified.
- Analyzed sales trends to make data-driven decisions on future merchandising strategies, maximizing profitability potential.
- Reduced product shrinkage by implementing effective care techniques, ensuring optimal plant health.
- Coordinated seasonal promotions, creating eye-catching displays that attracted customer attention and drove sales growth.
- Ensured consistent brand image across all stores by adhering to corporate merchandising standards during each visit.
- Assisted in the implementation of innovative marketing campaigns tailored specifically for each retail location''s demographics.
- Increased overall store aesthetics with well-maintained live goods areas, attracting customers'' attention towards products displayed therein.
- Provided exceptional customer service, offering knowledgeable guidance on plant selection and care.
- Improved team efficiency by training new merchandisers in company policies and best practices.
- Established positive relationships with vendors, facilitating efficient communication regarding product shipments and deliveries.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Water all plants and develop watering plan with the Floral Department
Mail Carrier
USPS
03.2016 - 08.2022
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled mail and packages with care to prevent damage during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Supervisor promotion
- Clerk experience
Server
Texas Roadhouse
10.2009 - 09.2014
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Arts - International Studies
Wright State University
Dayton, OH03.2013
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Leadership qualities
- Behavioral Health
- Decision-making
- Trauma Informed Care
- Patience
- Adaptable/Flexible
- Crisis management
- Gardening/horticulture
Certification
Level 1 Aromatherapist
RYT (registered yoga teacher) 200
OCDCA 2024-2025
QMHS
Handle With Care
CPR
Languages
French
Elementary
English
Native or Bilingual
Accomplishments
Mission Master Lighthouse Youth & Family Services
November 26, 2024
April 4, 2025
Timeline
Associate
Stoney Creek Garden/Farm
03.2025 - Current
Behavioral Specialist 2
Lighthouse Youth & Family Services
01.2025 - Current
Youth Care Worker
Lighthouse Youth & Family Services
03.2024 - 09.2024
Behavioral Health Specialist
Lighthouse Youth & Family Services
09.2023 - Current
Plant Merchandiser
National Garden Service
03.2023 - 08.2023
Mail Carrier
USPS
03.2016 - 08.2022
Server
Texas Roadhouse
10.2009 - 09.2014
Bachelor of Arts - International Studies
Wright State University
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